Pacific Pulmonary Services-Class Action Lawsuit

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Anonymous said:
You won't get a straight answer from Novato. If you are nervous now, heed your gut. This is not a company that you should work for. I did for 7 years. I'm glad I'm gone. There are thousands, yes thousands of negative posts of this site. Look at the ones for their competitors. Lincare, Apria, Rotech, Preferred Home Care. Do the numbers match up? Believe what you read. Yes, there is a lot of BS in here, but so much, probably 90% is true! Believe it and save yourself a lot of headache. The medicare audits are happening.
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You are "dead on" my friend. I left right after New Year's after putting in 5 looong years, and never looked back!

PPS is finally going to get what's been coming to them.

There's one BIG cluster f**k going on in Novato right about now.
 






Anonymous said:
You won't get a straight answer from Novato. If you are nervous now, heed your gut. This is not a company that you should work for. I did for 7 years. I'm glad I'm gone. There are thousands, yes thousands of negative posts of this site. Look at the ones for their competitors. Lincare, Apria, Rotech, Preferred Home Care. Do the numbers match up? Believe what you read. Yes, there is a lot of BS in here, but so much, probably 90% is true! Believe it and save yourself a lot of headache. The medicare audits are happening.
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UHH-HUH! Worked for them myself,(6 years) its a good time to be watching from the sidelines!!
GOOOO MEDICARE!!!
 






























and to thik i was upset that they never called me back, and was even gonna call tomorrow to check the status of my application, in Lexington,Ky.. thank God someone told me to check out the posts!!, i just left a crazy un-organized, un ethical company!.. I think im gonna keep it moving. Thanks for opening my eyes all!!
 


















Anonymous said:
Terrible company! All about numbers not about CARE! I used to respect Kane, not anymore, he is just one of them.
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My Dad was a patient last year ever so briefly. The oxygen concentrator reeked of cigarette smoke which he was forced to use the first night. We were told that they could not replace it until the following day. After repeated phone calls the next day to get some sort of ETA, someone in Kentucky(?) assured us someone would be out before 5:00. At 4:30 my husband spoke directly to a manager that knew nothing of the situation and that someone would be calling us back before 5. That call never happened and nobody ever showed up with a new machine. UNACCEPTABLE! My father ended up back in the hospital. We were informed by officials at the hospital that they would be no longer be referring ANYMORE patients to this wretched company!!

Needless to say, anyone looking for O2 equipment to be brought to your home, avoid this company like the plague.
 






Anonymous said:
My Dad was a patient last year ever so briefly. The oxygen concentrator reeked of cigarette smoke which he was forced to use the first night. We were told that they could not replace it until the following day. After repeated phone calls the next day to get some sort of ETA, someone in Kentucky(?) assured us someone would be out before 5:00. At 4:30 my husband spoke directly to a manager that knew nothing of the situation and that someone would be calling us back before 5. That call never happened and nobody ever showed up with a new machine. UNACCEPTABLE! My father ended up back in the hospital. We were informed by officials at the hospital that they would be no longer be referring ANYMORE patients to this wretched company!!

Needless to say, anyone looking for O2 equipment to be brought to your home, avoid this company like the plague.
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Just curious... Which location? Sounds like NY.
 


















Anonymous said:
My Dad was a patient last year ever so briefly. The oxygen concentrator reeked of cigarette smoke which he was forced to use the first night. We were told that they could not replace it until the following day. After repeated phone calls the next day to get some sort of ETA, someone in Kentucky(?) assured us someone would be out before 5:00. At 4:30 my husband spoke directly to a manager that knew nothing of the situation and that someone would be calling us back before 5. That call never happened and nobody ever showed up with a new machine. UNACCEPTABLE! My father ended up back in the hospital. We were informed by officials at the hospital that they would be no longer be referring ANYMORE patients to this wretched company!!

Needless to say, anyone looking for O2 equipment to be brought to your home, avoid this company like the plague.
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Having worked at the Lexington, KY call center and other non-PPS call centers, I can tell you that the main focus of PPS and other companies using a call center to manage high call volume is quantity, which translates into higher profits, which in turn necessarily minimizes the laborers' ability to provide exceptional customer care. Each customer service call center rep with whom you speak must adhere to a quantity and quality standard, the former of which necessarily negatively affects the latter, although management would like to think that they can have the best of both worlds. For example, inbound reps are supposed to complete each call in a limited amount of time, roughly 3 1/2 to 4 minutes, all the while notating the nature of each call. And outbound reps, i.e. those that call the patients, are supposed to make 40 calls per hour. You can thus see the problem inherent to such an operation that requires the PPS laborers to achieve their quantitative expectations. Another reason for the unacceptable service many receive is that most PPS local centers are understaffed, which again goes back to extracting more value from each worker for the sake of higher profit. The high turnover rate doesn't help either, and some new workers are unprepared to meet the manifold challenges.
 






Anonymous said:
Having worked at the Lexington, KY call center and other non-PPS call centers, I can tell you that the main focus of PPS and other companies using a call center to manage high call volume is quantity, which translates into higher profits, which in turn necessarily minimizes the laborers' ability to provide exceptional customer care. Each customer service call center rep with whom you speak must adhere to a quantity and quality standard, the former of which necessarily negatively affects the latter, although management would like to think that they can have the best of both worlds. For example, inbound reps are supposed to complete each call in a limited amount of time, roughly 3 1/2 to 4 minutes, all the while notating the nature of each call. And outbound reps, i.e. those that call the patients, are supposed to make 40 calls per hour. You can thus see the problem inherent to such an operation that requires the PPS laborers to achieve their quantitative expectations. Another reason for the unacceptable service many receive is that most PPS local centers are understaffed, which again goes back to extracting more value from each worker for the sake of higher profit. The high turnover rate doesn't help either, and some new workers are unprepared to meet the manifold challenges.
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You obviously no longer work for PPS. Obvious in the fact that you are too well-spoken and intelligent for management to be able to control. Good job on explaining a big part of the problem.
 






Lets break it down even more.

GREED + INCOMPETENCE = FAILURE.

Saddest part is people, or to be more accurate; "patients", rely on home oxygen services to thrive and survive.

PPS = (Piss Poor Services).

Signed,

"A Knowing Ex- Patient."
 






Impressive Posts. Glad to see there are people that know, and can articulate the truth, in a rational and intelligent manner.

The $100,000 question is:

Does it really matter anymore?? Too little, TOOOOOOOO late.......................
 












Well today was my last day working for this company, what a relief! Did they REALLY think I would stay after all the cuts and B.S thats being dished out as of late? Some people are going to be real surprised on Monday.

The doo-doo's gonna hit the fan.
 






Anonymous said:
100%!!!!!!!!
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Sharing one's unfortunate PPS experience is not irrelevant. If you inform enough people about PPS, and about this website, then you will help people make the right employment or consumer decision. In Lexington, Amazon.com has a very bad reputation amongst the laboring class, and I personally know many who made the right choice of not working at Amazon.com based on that company's reputation. And while we are on the subject of Amazon.com, I recommend that you consider not buying from Amazon. In a nutshell, they work people to death, and then find ways to get rid of them. Then they will hire a fresh new batch of workers and repeat that work-to-death-and-release process. They even have a history of hiring illegal immigrants and individuals without a GED or high school diploma because few non-desperate or informed person will work there. My point is that no hard working, talented individual deserves to work for bad companies. A company's reputation spreads fast by word of mouth and by internet. So let's make the world a better place, and help others make informed decisions that will improve their lives.
 






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