Executive management is utterly indifferent to the field. Our CEO has graced us with his presence twice since launch. Not a single soul from HQ – CEO, CFO, COO, Marketing, Sales Ops, or anyone – has bothered to reach out to a top performer for feedback. This company’s policy of funneling all concerns through direct managers is a colossal bridge-burning exercise. A chasm exists between HQ and the field, and it’s a black hole. Marketing is a dumpster fire incapable of delivering essentials. Roadblocks, from the atrocious DCR process to speaker program registration, are immovable objects. Communication is a foreign concept between HQ and the field.
The recent rebate card debacle, sprung on the field through managers with a retroactive July 1st start date, is the final straw. No regard for customers, patients, or our reputations. We’re expendable numbers in a heartless machine. Unless your soul comes with a price tag, it’s time to escape this sinking ship. SFM, the embodiment of executive desires, is a cutthroat profit machine devoid of humanity. Her LinkedIn post, a how-to guide in superficial parenting, reveals the true monster beneath the southern charm. She axed the only person who cared about the field and our patients. Hell has a special place for her.