I recently talked to a guy who's still at OM and he told me to check out these posts.
Before I say my peace, I'd like to say that I've been out of the O for about 2 years and I am amazed by these posts both in the lack of morale and the petty fighting b/w home office and the field.
To the reps: Please, don't publicly pick on Greg and Avery, that's low and it's not their policies. Besides, they are both really good dudes. Walt and Phil are responsible for this mess.
To home office folks: No one in the home office should ever be allowed to speak badly about the sales force. That bullshit is as weak as picking on Avery and Greg. If you think their hands are tied, try selling surgical solutions without the product, any studies or without big advantages.
To Walt and Phil: These morale issues and petty infighting stem from lack of growth in what is still a growth industry. This is completely and totally your responsibility. I liked working at OM and I did well, but here's what I should have said when I quit instead of nothing, which I regret:
Please guys, understand something has to change or your ship will sink. It is impossible to effectively sell trauma products out of an eval system. Explain how it is possible on 1 day or same day notice for the company to ship sets to a hospital and have them sterilized for a 7:30am case? It isn't, that is your major problem. You can do it with bunion trays, and other scheduled electives, but trauma is unpredictable and if you are not willing to invest in the trays, don't launch the product. Every rep needs at least 1 tray or they can't sell it. Just won't happen. Also, in today's world of hospital cost controls and contracts, you should never, NEVER take a trauma tray out of a trauma hospital. You will rarely, if ever get back in. Please see the correlation between your major cost cutting inventory controls and sales performance. You have chosen to sell less and close doors for business.
And if anyone ever hears you two say "the problem is our reps" or "our reps can't sell", everyone should respond with, "It's YOUR fault! You have picked who to hire, how to train, how to pay and how to prepare them for every day. You are insulting yourself." There are not a lot of reps left you didn't hire- maybe two? Besides, it's not your reps. OM's sales performance is truly your fault and your choice. You have sold innovation and support down the river for, as Phil puts it, "the company's crown jewels." The financial statements are never a company's crown jewels, it should be your products, IP and people. Phil you should never say your "crown jewels" line or anything bad about the reps again, it couldn't be more insulting and demoralizing and in fact foolish.
I'm all for profit but you have scalped this company and it will bleed to death if you don't put on the big boy pants and tell Bob he won't be getting as much payola for the next few years b/c you need to rebuild. Simple math guys: 30% of 40M is less than 20% of 80M. Which would you rather be? Well, you have chosen 30%. What if you had made different choices about support 5 years ago? You'd be at least twice as big by now, but you're right, you'd only have a 20% PM. Change now, or you will lose SBO, too.
Signed...A concerned friend
P.S. To head-off any lame 1 line posts trying to devalue my comments, let me say: You didn't sleep with my mother last night, she's dead. I'm not married, so forget the wife jokes. Yes I typed too much, but I still like a lot of people at OM both in field and in office and I just want what's best for them. I am on vacation and can write an opinion at 4 if I want. I wasn't fired, I received awards from OM and left on good terms. But, I do think Perry is a dishonest jerk-off, too.