IDEXX HATES ITS EMPLOYEES

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Anonymous said:
I have been interviewing with IDEXX and EVERYONE I have spoken to at this company LOVES their job, is passionate about their job, and has been there for a very long time. I also came across this board and brought it up to a Regional Manager and he was very straightforward. He told me that there was a ton of growth with IDEXX quickly and that it took some time to get the kinks worked out but that things are running smoothly now. They cared about their ee's so much that they sent out a questionaire to try find a way to make things better. That says a lot about a company. He told me that their biggest complaint was not having a work/life balance which stemmed from the need to restructure some internal processes. I have followed up with multiple ee's who have told me the EXACT same thing and told me that it was a bit painful for awhile but they have implemented changes that have improved things and that they are happy.
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Be aware, this is all an act!!! They only let you speak to the few people that are willing to put on the show!!
 






Anonymous said:
A certain matter has come to my attention which may shed a less complimentary light on IDEXX management. Apparently, several IDEXX couriers have been "Let Go" and replaced with contract drivers. This move was not discussed prior to it's implementation, and came as somewhat of a surprise to several couriers, who arrived for work, but were quickly processed for termination and severance pay, then were escorted off the property. This was quite a shock to hear about (And, it would have been an even BIGGER shock had I been working there, as I too was a courier.) The contracting-out of courier positions may seem beneficial to IDEXX's bottom line, but those clients were expecting people to arrive at their vet offices whom they knew, and respected. The relationship of IDEXX with it's clients was fostered by couriers, dispatchers and relief drivers. Those vets didn't see the laboratory. They never met a dispatcher or lab tech, pathologist, specimen processor, or other IDEXX employees. To them, the courier WAS IDEXX!! I only hope those fine folks among whom I worked and shared so many good times with will quickly find new jobs. To IDEXX, I must say you've changed in character quite dramatically since my tenure there.
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Your comment matches my thoughts too! Like you, I was a courier for idexx also. Although I was originally hired by CVD, Idexx purchased the smaller California lab in the 1990's, and things changed from there. The transportation supervisor position was even offered to be, but I declined and soon left. I left my job on good terms with all those with whom I worked with, and even considered going back.

So here I am years later googling "Idexx" then finding this forum and now feeling very thankful that I am no longer there. Idexx has moved to another location since then, and I don't even recognize anyone from when I formerly worked there. So sad, as there were some good people working in the lab and on the frontlines as couriers as well.
 












Anonymous said:
Support is awesome, been here less than two years, promoted already. Maybe a lot of things have changed, but it's just as likely a lot of you were terrible employees.
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Aren't you presumptuous? Seems most all of us are anonymous here, so you can presume all you want, but I was far from being a "terrible" employee. You've been there less than two years, which is barely half of the four years I worked there. I left on good terms.

So let me ask you something ... "support is awesome" for whom? Customer service? The lab? Or perhaps the Sales Department? Are the clients happy? In my opinion, "support is awesome" when the customers are saying so. If the customers are not satisfied, then they will be looking for other places to take their business.
 






I am currently interviewing for a sales position. I feel like a know a lot of companies that can say they've gone through growth spurts and have had a few bad years...of late. Some of these posts go back to 2009. May I get a current update on moral and satisfaction working for this company - specifically in SALES and CUSTOMER SERVICE? Because if clients are unhappy, then sales folks will be unhappy and that does not bode well for a company's future. Has Idexx gotten its act together in the last year or so? Future predictions? Is the "new model" working? Are a lot of people still leaving? I would appreciate your insights.
 












Anonymous said:
Currently in 2014 - a new year - is ANYTHING better at Idexx right now? Are sales people surviving?
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No nothing has changed. In fact, Everyone in sales is leaving Idexx and going to work for a big ultrasound company that has taken off really fast because all sales personnel are all former iddxx employees. Ive learned Idexx has way to many mid level management that have very little to no experience and learn as they go. The culture is bad and as a result have a high turnaround pace. The few good people that actually knew what they were doing have all left.
 






Well they've increased base salaries, and are rolling out company cars to all the reps. It's really surprising to hear sales reps from Idexx complaining. I don't know much about the other depts, as I'm a rep. I can honestly say I love working for Idexx, and if you're coming from selling uniforms, printers, ADP etc, you will love it too. This thread pretty much makes me discredit the opinions on the website, and I just think it's a place to come bitch because you can't sell.
 






Nice post George. I like working for Idexx but lets be honest-Reps salaries have NOT increased, company cars are not a benefit-it's a cost saver for the company. Oh and sales territories are NOT smaller. Stop repeating the BS it will not become true. Try telling the truth, it will be refreshing.
 












^^One more thing. The territories are smaller, except maybe in a few rare cases I'm not aware of. They had to be, we don't have equipment reps and lab reps anymore, they merged them into one rep selling both. They didn't lay any reps off, so did they discover some new land in America?
 






Anonymous said:
^Why don't you tell me the three options reps have as their company car just to prove you actually work there.
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They are Fords. I am trying to not participate in the first or second wave, that is at least what I told them in the survey that went out today, so I really didn't pay that much attention when they were rolled out at the summit, or bothered to look at them in the lobby or outside.
 


















I have to agree with most of the blogs on here about Idexx. I started out there in 2006-Idexx was releasing one of their worst programs in years, they knew it was bad so they brought in classloads of techs to try to stop the rush of bad calls rushing in. Prior to the release you could actually learn something from the techs there. As soon as Idexx released their bad software they turned into a call center. They brought in managers who refused to take complaint calls, cared about nothing except the stats-which could be manipulated and purposely messed with schedules to try to get people with seniority to quit. One evaluation I had my manager said she thought I was doing a great job, six months later I had one of the worst evaluations after the company changed their process and she couldn't explain the logic behind it(other than the fact they wanted to cycle their reps through so they didn't have to pay them much). Bottom line-the managers are incompetent and know nothing about computers-all they care about are call center stats. The sales staff care only about shafting the customers to get them to upgrade to pad their sales numbers. Idexx turned into a bad place.
 






Wow! Lots of angst here. I've been at IDEXX for quite some time now. Yes, there's been mounds of changes, comes with growing a business and adapting to economic need. Have a few people been negatively impacted by this? Sure. Was there potential negative impact on the customer? Absolutely! You can't please thousands of clients in one swoop. On the flip side, how many have been positively impacted? MANY. Employees, customers, the community etc...
The person who stated that rolling out a fleet is a way for IDEXX to save money, what's your point? It saves the sales reps money too! Territories have since been shrunken down to better serve the needs of our partners as well as help maintain a healthy work/life balance in our sales force. Consultative sales is a far better model than dump and run.
If IDEXX was that terrible with so many negative impacts on our clients, then why has our stock jumped from $60 to over $130 in the past 4 years? Please, someone explain this. Because if IDEXX was telling our investors things to please their ears each quarter, then clearly they would have followed that trend and stopped investing.
Yes, some products are in fact rolled up much earlier than what would have been appropriate. That's taking a chance in the market. And yes, there are even individuals in director positions that some may feel should not be there due to their lack of knowledge/experience. Guess what? That's why people network. That's how relationships become beneficial.
Those who complain so much about a company that they either work for, or previously had worked for, are those who felt as though they should have been dealt a better hand. Someone looking for handouts. Not willing to really out their nose to the grind stone and make a difference without coddling and hugs. Get over yourselves...
 






Mark Baldwin is the biggest snake you will encounter. I hope this guy quits soon before he ruins the culture any further. There I said it, come find me Mark you angry little man
 
























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