anonymous
Guest
anonymous
Guest
Given the reps are told to not get involved in acquisition decisions and to turn it over to the FRM once a patient identified, it’s absolutely the FRM’s role to get the injection into the patient. FRM’s are paid very well. It’s ridiculous to say they are basically an administrative arm to help the office. They need to simplify and continue the offices/providers engagement in getting the patient injected. The FRM in my area is very good. Not blaming them. It’s the structure that sucks. Too many people the office has to interact with. These offices are short staffed and busy. If you think it’s so easy to sell the product, fine, get rid of the rep and have the FRM do it all. In my area, it’s the rep that gets contacted when something goes wrong with getting the patient injected. Then the rep has to contact the FRM or handles themselves if able. The FRM doesn’t have an secret info the reps aren’t privy to. Very few of my offices use Novartis’ service center. Therefore the FRM can’t compliantly see the details anyway.