Restasis Contract Sales Force

[anonymous]

Dont worry, restasis will be generic soon. Maximize the scripts while you can. The company hired the new saleforce for the final push. All the class action suits are done and now clear the way for mylan and teva.

 

[anonymous]

Why? Because the Green team has been left out of the planning process and you refused to communicate. Good day.

Seriously. Do you think we are a bunch of idiots? We reworked the whole routing so the green team would have places to go and we wouldn’t be running into each other. However, with their poor call panels, one doctor in various large offices and offices shutting us out, we are running into each other.

You are really something. It’s awesome we have you in upper management.

 

[anonymous]

What purpose do you serve? It is sad that you must ask. To that I will offer no response. If I were you I would re-examine how I am perceived by my physicians and do what I had to do to bring value to their practices. Maybe you are losing access because of yourself and not the Green team. And you expect me to believe you were not disgruntled before this decision? I really doubt it. Self reflection is the answer. Good selling!

We are losing access because Allergan has too many reps going in the same offices.

And we’d love for you to enlighten us on the purpose we serve since we aren’t allowed to do anything

 

[anonymous]

Seriously. Do you think we are a bunch of idiots? We reworked the whole routing so the green team would have places to go and we wouldn’t be running into each other. However, with their poor call panels, one doctor in various large offices and offices shutting us out, we are running into each other.

You are really something. It’s awesome we have you in upper management.

Couldn’t agree more. They have been integrated and all our routes required to change. It’s the overlap and the damn call panels that will negatively impact us, NOT POSITIVELY

 

[anonymous]

We spent several hours working out our routing to accommodate our green rep. My counterpart and I both speak with him/her almost everyday. We just ran into each other.

We also found out today that our biggest glaucoma office is shutting us out and now we need to have appointments. The green rep has 2 targets in there.

 

[anonymous]

So I’m confused. Do all pods have a new green rep? And if not, why is this?

 

[anonymous]

We spent several hours working out our routing to accommodate our green rep. My counterpart and I both speak with him/her almost everyday. We just ran into each other.

We also found out today that our biggest glaucoma office is shutting us out and now we need to have appointments. The green rep has 2 targets in there.

We have talked about this extensively. First you say you talk every day. Next you say you just ran into each other. How could this happen if you are adequately communicating? If utilized correctly this additional share of voice should not impact access in a negative way. Communication is necessary and expected.

 

[anonymous]

Wow I’m beginning to think you are someone from another company just posing as upper management and trying to piss us off.

I don’t even think anyone at Allergan would be this arrogant and clueless. If so God help us. Good selling. Even better Management!

 

[anonymous]

Today I was asked to call before seeing a top clinic because they were overwhelmed by us. This is a problem and we are communicating.

 

[anonymous]

We have talked about this extensively. First you say you talk every day. Next you say you just ran into each other. How could this happen if you are adequately communicating? If utilized correctly this additional share of voice should not impact access in a negative way. Communication is necessary and expected.

I mean...wow. The two statements you mentioned are not mutually exclusive. You can communicate with your counterpart and still run into them. Satellite offices, multiple doctor practices, surgery days or half days, large territories with work in/work out routing, these all can cause you to step on each other's toes.
This additional share of voice can absolutely impact access in offices that already don't love seeing reps from a particular company more than once a month. Most territories prior to the launch of the green team were on a two week route, some on a three week, but very few on a four week. The territories on a two week are having an extremely difficult time not stepping on each other's toes- when you put the green reps into the high glaucoma accounts, you remove the ability to have the green and red rep working in the same area. Even in the three week route you now have offices seeing a rep every single week to talk about basically the same exact thing. How soon we forget how much offices hated seeing three and four of us every month, even though that was just a few short years ago.
And you can miss me with all this "you're talking about different products and in a different way" nonsense, because the truth is the thing they see first is the Allergan name tag and card and seeing us every single week or multiple times in the same week is a hinderance, not a value add.

 

[anonymous]

Well said. It’s not even being discussed or communicated from top down. Like an elephant in the room. Just supposed to make it work while management turns a blind eye to our real level of concern. Adding another rep with only one product will absolutely sacrifice the P2 and Glaucoma. Even if a territory has a high level of communication, planning, and execution, all it takes is for a few top offices to really impact your voice and access negatively. We’ve been seeing this already and as a tenured rep, I’m not happy with it. I’m all about putting the patients and doctors first, but this just screams greed and at what sacrifice?

Great point about the routings. Add another rep with half of the same targets into a 2 or 3 week route? Recipe for insanity. We could all benefit from appropriate targeting and keeping the green reps at low volume 0-9 docs. Now it’s just messy. Please fix it Allergan!

 

[anonymous]

Well said. It’s not even being discussed or communicated from top down. Like an elephant in the room. Just supposed to make it work while management turns a blind eye to our real level of concern. Adding another rep with only one product will absolutely sacrifice the P2 and Glaucoma. Even if a territory has a high level of communication, planning, and execution, all it takes is for a few top offices to really impact your voice and access negatively. We’ve been seeing this already and as a tenured rep, I’m not happy with it. I’m all about putting the patients and doctors first, but this just screams greed and at what sacrifice?

Great point about the routings. Add another rep with half of the same targets into a 2 or 3 week route? Recipe for insanity. We could all benefit from appropriate targeting and keeping the green reps at low volume 0-9 docs. Now it’s just messy. Please fix it Allergan!

Your concerns have always been heard. Always. At the same time you must understand that regardless of the routing time you should never be in the same place at the same time. I understand that clinics have multiple locations but if you take your planning and execution down to a location level including physicians this would solve that issue. I would encourage you to revisit this with the Green Team. Please communicate effectively. Good selling.

 

[anonymous]

Your concerns have always been heard. Always. At the same time you must understand that regardless of the routing time you should never be in the same place at the same time. I understand that clinics have multiple locations but if you take your planning and execution down to a location level including physicians this would solve that issue. I would encourage you to revisit this with the Green Team. Please communicate effectively. Good selling.

Is this a joke? Either this is someone sitting in the home office having never carried a bag in the field or a fully incompetent manager spewing corporate line BS.

Obviously the concerns have not been heard, just look at the implementation. And as for routing, even a team with a PERFECT routing can't track how all these doctors, especially high decile ones, are shuffling around different locations and changing surgery days, clinic days, and COVID adjustments... hell most the time the office staff doesn't even know where they'll be next week. Pile that on to daily metrics we have to hit and it turns into a mess.

 

[anonymous]

Is this a joke? Either this is someone sitting in the home office having never carried a bag in the field or a fully incompetent manager spewing corporate line BS.

Obviously the concerns have not been heard, just look at the implementation. And as for routing, even a team with a PERFECT routing can't track how all these doctors, especially high decile ones, are shuffling around different locations and changing surgery days, clinic days, and COVID adjustments... hell most the time the office staff doesn't even know where they'll be next week. Pile that on to daily metrics we have to hit and it turns into a mess.

I am trying to stay professional about this. Refer to the thread. I said route by location and this will not happen. You are reverting back to the mobility of physicians which doesn’t matter if you route by location. You are obviously committed to solidifying a perceived problem rather than correcting it. This is becoming a waste of time to debate with you. Good day.

 

[anonymous]

I am trying to stay professional about this. Refer to the thread. I said route by location and this will not happen. You are reverting back to the mobility of physicians which doesn’t matter if you route by location. You are obviously committed to solidifying a perceived problem rather than correcting it. This is becoming a waste of time to debate with you. Good day.

This “Good Day” poster has never carried a bag in Eye Care. Fact.

 

[anonymous]

No one has limited my access but I have had a few remarks from techs and docs saying someone was just here.

 

[anonymous]

When doctors ask you why Allergan hired another rep to promote Restasis, what do you guys say?

I honestly don’t even know what to say. I feel like I just need to apologize at this point.

The other thing that is unfortunate is that I don’t even feel like I can talk to my manager about this situation (and neither does my counterpart). As someone said earlier, it’s like we are all just supposed to ignore the elephant in the room.

I can only imagine how the green reps are feeling at this point. Allergan has put them in a pretty tough position.

 

[anonymous]

I am trying to stay professional about this. Refer to the thread. I said route by location and this will not happen. You are reverting back to the mobility of physicians which doesn’t matter if you route by location. You are obviously committed to solidifying a perceived problem rather than correcting it. This is becoming a waste of time to debate with you. Good day.

Then by all mean, please stop debating with us. No one agrees with you and I even doubt people in upper management do at this point either.

Allergan will figure it out because they usually do. I don’t foresee you being part of that.

 

[anonymous]

I am trying to stay professional about this. Refer to the thread. I said route by location and this will not happen. You are reverting back to the mobility of physicians which doesn’t matter if you route by location. You are obviously committed to solidifying a perceived problem rather than correcting it. This is becoming a waste of time to debate with you. Good day.

Except you have Green reps with specific doctors, so you can't route by location. You have to route by doctor... the end of the story is the same every day; the Green reps running to every clinic in a given group trying to hunt down a single doctor for a signature while pissing off the offices and burning access.

It's not the Green teams fault, they're just trying to survive this; it's management and sales ops fault.

 

[anonymous]

Except you have Green reps with specific doctors, so you can't route by location. You have to route by doctor... the end of the story is the same every day; the Green reps running to every clinic in a given group trying to hunt down a single doctor for a signature while pissing off the offices and burning access.

It's not the Green teams fault, they're just trying to survive this; it's management and sales ops fault.

You are right. Nothing is the fault of the Green Team. And they are more professional than to run into an office and grab a signature and leave. Of course there are growing pains but you are out of line to attack Sales Ops. Attack management if you like. Fine. If you have been here any length of time you know you will be and are well taken care of. Many of you are probably tenured reps. Help the Green Team. Don’t alienate them. Good day.