Have you closed the deal with Teijin Pharma? Last news I saw was on May 31 announcing the intent to sell to them but have not seen that the trasaction closed.
Pacific Pulmonary Services-Class Action Lawsuit
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Have you closed the deal with Teijin Pharma? Last news I saw was on May 31 announcing the intent to sell to them but have not seen that the trasaction closed.
Don't waste your time sending any questions to this person. There is NO WAY this clown works for PPS corporate. Everyone knows that PPS, could care less about patient care and what people think about them.
Dont waste your time sending this person any questions. There is NO WAY this clown works at PPS corporate. Everyone knows that PPS could care less about patient care and what people think about them.
Reorganizing and creating District/Operations Mgrs vs Area/Center Mgrs is not going to solve the issues that are brought up on these posts. There is a total lack of respect for employees and patients at PPS. I think it is being driven by corporate. I would like you to comment on that.
This individual is not part of the Corporate team, but more like a manager of some sort, who is concerned about what is said about him,her or others that are involved with the Elite few in Corporate. There is no need to report any more complaints. They know what they do is wrong. They have been doing it for the past 5-7 years. Will they get caught? Probably not, because by the time the government or medicare do something about it, the few that still around now will probably be long gone. And then it'll be Teijin's problem to clean up.
Definitely not a manager here 
This clown is very much a part of corporate but not anywhere near the executive team (they drive me nuts too sometimes). You realize that HR, accounting, purchasing, operations, IT, etc. are all part of corporate, right? But yeah, I've done a few center visits and I can definitely say that I know a bit about how you guys are feeling.
Regarding bad employee treatment -- there are ways to report it. Seriously, I'm on the QI team. If you're a PPS employee and there's stuff you think needs to be fixed, send me an email. You know the address if you're an employee. If you don't want to send an email, send me a PM on these boards.
If you're a former employee who is feeling burned then I'm very sorry you were treated poorly. There's definitely a division between managers/PCC's and CSR/Tech in the field and it sucks -- I'm not sure why so many managers and PCC's think that the CSRs and Technicians are second class citizens, but that's definitely a big part of the negative feeling.
And thanks for letting me know about the problem in New Jersey. It would be helpful if we had specifics -- it's hard to do anything with simple hearsay.
This clown is very much a part of corporate but not anywhere near the executive team (they drive me nuts too sometimes). You realize that HR, accounting, purchasing, operations, IT, etc. are all part of corporate, right? But yeah, I've done a few center visits and I can definitely say that I know a bit about how you guys are feeling.Regarding bad employee treatment -- there are ways to report it. Seriously, I'm on the QI team. If you're a PPS employee and there's stuff you think needs to be fixed, send me an email. You know the address if you're an employee. If you don't want to send an email, send me a PM on these boards.
If you're a former employee who is feeling burned then I'm very sorry you were treated poorly. There's definitely a division between managers/PCC's and CSR/Tech in the field and it sucks -- I'm not sure why so many managers and PCC's think that the CSRs and Technicians are second class citizens, but that's definitely a big part of the negative feeling.
And thanks for letting me know about the problem in New Jersey. It would be helpful if we had specifics -- it's hard to do anything with simple hearsay.
Definitely not a manager here
Regarding bad employee treatment -- there are ways to report it. Seriously, I'm on the QI team. If you're a PPS employee and there's stuff you think needs to be fixed, send me an email. You know the address if you're an employee. If you don't want to send an email, send me a PM on these boards.
If you're a former employee who is feeling burned then I'm very sorry you were treated poorly. There's definitely a division between managers/PCC's and CSR/Tech in the field and it sucks -- I'm not sure why so many managers and PCC's think that the CSRs and Technicians are second class citizens, but that's definitely a big part of the negative feeling.
And thanks for letting me know about the problem in New Jersey. It would be helpful if we had specifics -- it's hard to do anything with simple hearsay.
Who said anything about NJ specifically?
Sorry, it was a reference to a PM I received on these boards regarding the DM of that fun little cluster of centers in the NE corner of the country.
I actually just hit my 1 year mark here, but thanks for the warning.
And there's no way in hell I would want to try running a center. The people who run centers (and by that I mean everyone but the managers) have the hardest job out there -- not only are they the face of the company but they have to take the customer complaints and incidents to their faces. They have to be on call 24/7 and deal with whatever stupid or crazy idea comes through the boom for the next month's in-service. It's not something I would wish on anyone, and it is greatly appreciated by those of us in Operations who actually work with you guys at the centers.
I've gotten only 1 PM and a couple QI emails so far about suggestions. I really appreciate it guys! I had hoped that my presence here could serve to answer some questions, but it seems most of you are just too upset and frustrated to try and bridge the gap. This is a place where you can be anonymous and say what you want without fear of repercussions. Hopefully you can use it to improve the experience that other people have with PPS.
It seems like most of us are too upset and frustrated ??????????
Um, actually I can speak for myself thank you very much........I am not upset......I call it disgusted.......disgusted that there are so many horrible people in one place!!!
How in the world so many heartless, uncaring, money hungry idiots could come together to work at the same company? Oh heck, even Hitler found enough uncaring heartless people to follow his idiotic misguided beliefs, why would I be surprised that Peter Kelly found enough emotional vampires to fill his payroll!!!
Frustrated you say? Nuh I am not at all frustrated, I am appauled that they get by with this crap!
The almighty himself could not fix PPS, why in the hell do you think you can? Geesh if I didn't know any better, I would swear that sounds like something little mini me would say.....oh that is Kevin by the way if you don't know!
Kevin always did have the "I am the knight riding in on the white horse to save mankind.......once I arrive....blah blah fkn blah!"
To whoever is writing from the QI committee. Thanks for trying. As you can see, these people are too damn upset to do anything. This whole string of posts was originally done about a "class action lawsuit". Um, what the hell happened to that? There are many ways to go about reporting mis deeds, bad managers, wrong doings, etc....but instead they come in here to bitch and moan about why they got fired, or what they saw, etc...I will agree with one thing, Kevin does need to be looked at. I would be careful with this since Jason is a very good friend. Kevin is literally is one of the worst managers I've ever seen. VERY CHEAP I would agree. Tries to cut corners in all areas to save a buck or two. Does hurt customer care and makes his employees upset. If I was an employee of his, I'd be calling/writing the QI line, the compliance line, and have the HR phone number on speed dial. To get him out of there, you have to do something. Not sit at a computer and bitch and moan on how bad it is. This is only a band aid for the short term. Doesn't make him get better or go away.
Actually, I believe that several of us did try to report the misdeeds and bad managers, through several different avenues. I and several others in my area complained to corporate about the management, as well as filing complaints with the EEOC. Tom Giles flew over to "investigate." He interviewed employees who were terminated or quit under the present management. He also interviewed current employees about what was going on. Guess what happened??????? The managers didn't even get a slap on the wrist. The employees that did speak up? You can guess what happened to them. They were gone within a week. So, we may be on these boards bitching and complaining, but for good reason. First, we find some kind of validation for what happened to us during and after we were employed there. Second, we hope that others who are looking at a job at this company will think twice before taking it, or at least expect it to be a very short-term job. I really do hope that they are trying to change things at PPS, really and truly. The experience that I and several others in my area had was just completely ridiculous. No manager should tell their employees that they are "all replacable." BTW, the people complaining here are from SEVERAL different regions, not just one. Read through the posts and you will see.
I think that "QI GIRL" thinks that she can make a difference, but she has NO IDEA how evil and crooked this company is. I have been in management for a few years, and I am looking hard and heavy for a new job. They tell you about the bonuses then they find every way under the sun to screw you out of it. They offer pathetic raises 2-3% yearly if you are lucky. QI will NOT help this company. People will come and go thinking they can make a difference, but, they will quit and PPS will still be a pathetic,evil,misleading,greedy,untruthful,sleeze of a company. QI girl, will not last another 6 months there and she will either get fired on a bogus charge or she will quit.
There's one common thing at PPS........Sales reps fire themselves.
-They either can't hit the #'s, it is a sales company......correct?
-They do something against the values.
If you sell, b/c that's what you are is a sales rep, and follow the values. You'll make some really good $$ and be very, very happy. Especially if you live in a small town, which is where most of their centers are located. Not too many companies you can make over $100k by year 2 or 3, in some of the tiny towns they are located in.
-They either can't hit the #'s, it is a sales company......correct?
-They do something against the values.
If you sell, b/c that's what you are is a sales rep, and follow the values. You'll make some really good $$ and be very, very happy. Especially if you live in a small town, which is where most of their centers are located. Not too many companies you can make over $100k by year 2 or 3, in some of the tiny towns they are located in.
I agree. I've been a PCC for a few years now. And there are great opportunities, to make great money at this company. It has the best commision program in the industry. And, with the base billing patient milestone increase added, it's gotten even better.
In the 3+ years I've been here. Every Sales Rep that hasn't made it. Either quit, b/c they weren't selling (doing other things then working hard), or b/c they didn't follow values. But, most of them were underachieving in their sales. And we're here to sell and make money. Our support team (RET's and CSR's) are who we count on to take care of the patients. And they do an excellent job! We do have patient contact too, and we show great patient care. But, we are here to sell and count on our teammates to pick up the back end of the sale and maintain a positive relationship. We're suppose to build and maintain relationships with our Dr.'s offices. It's a team effort. No one can do it all by themselves.
If any of you have heard different, you either weren't here long enough to give it a fair shot, or you were mislead by a poor manager. And if they're not still here, they probably weren't good enough to be a PPS manager in the first place. There are much higher standards now. Exceeding goals, etc. I love my career and team!
In the 3+ years I've been here. Every Sales Rep that hasn't made it. Either quit, b/c they weren't selling (doing other things then working hard), or b/c they didn't follow values. But, most of them were underachieving in their sales. And we're here to sell and make money. Our support team (RET's and CSR's) are who we count on to take care of the patients. And they do an excellent job! We do have patient contact too, and we show great patient care. But, we are here to sell and count on our teammates to pick up the back end of the sale and maintain a positive relationship. We're suppose to build and maintain relationships with our Dr.'s offices. It's a team effort. No one can do it all by themselves.
If any of you have heard different, you either weren't here long enough to give it a fair shot, or you were mislead by a poor manager. And if they're not still here, they probably weren't good enough to be a PPS manager in the first place. There are much higher standards now. Exceeding goals, etc. I love my career and team!
You should know that a good fair price for a company is equal to its yearly sales. I spend alot of time buying stock and researching companies, we did not have a fire sale. I knew our company was going to be sold in jan. 2007 because everything P.P.S. did, is what a company needs to do to look attractive. yes we cut cost, downsized and restructured that's what companies do. Now that we have new owners it's time to go back to what made P.P.S. great, customer care. One thing is also true, anytime a company is purchased by the Japanese most employees benefit as well as its customers (especially seniors). This time next year P.P.S. will be a different company!! I'm a so. cal. ret several years now I'm confident thing will get better. White Clouds.
What Values? they only exist when needed. At the end of the Month/Quarter you better believe we don't follow the "Values". PCC.
Mr.White Clouds, I didn't know that ret's and csr's were suppose to take a break and not provide quality customer care. Some of us never stopped giving quality care. Yes the company has done alot of reorganizing but they forgot to release some of the Dark Clouds that still linger. One more thing, you knew the company was going to be sold back in Jan.07, that type of information is not shared with just anybody.You really must be important to someone. Tell us since you have connections up with the White Clouds, what is in store for PPS? more layoffs? less managers?FOS?PCC's?etc,etc....
Clear Blue Skies !
What about the area managers? The people that BUILT this pathetic company, did they fire themselves? Did they not hit their numbers? $ 100K You are NOT getting those numbers working for PPS I guarantee it. I know a LOT of other people who would agree. Especially a lot of EX AREA MANAGERS!!!
Those area managers were in the wrong position. They probably weren't sales coaches. Plain and Simple. New direction, which is much better for PPS with the changing economy. There were a lot of AM's and CM's that were poor hires. Now everything has been cleaned up. Skies the limit from here for PPS.
-longtime PCC
-longtime PCC