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“Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people” (Colossians 3:23)

You will be much more satisfied and you will find your significance.
 






“Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people” (Colossians 3:23)

You will be much more satisfied and you will find your significance.

Until your backstabbing FRM throws you under the bus for something she messed up on, like uh, not following up when she said she would a week prior and then telling the customer you never told her..... Lots of f/$&ing satisfaction with that now
 






Until your backstabbing FRM throws you under the bus for something she messed up on, like uh, not following up when she said she would a week prior and then telling the customer you never told her..... Lots of f/$&ing satisfaction with that now

Best to send an email to FRM right after you spoke with them confirming the need for followup with the specific customer . No other details needed in the email. This should be SOP with any cross-functional partner as it reinforces their accountability and creates a paper trail in the event they fail to live up to their responsibility as appears to be the case here. Use it in all instances, but especially with those where you've already experienced problems with functional partners.
 






Best to send an email to FRM right after you spoke with them confirming the need for followup with the specific customer . No other details needed in the email. This should be SOP with any cross-functional partner as it reinforces their accountability and creates a paper trail in the event they fail to live up to their responsibility as appears to be the case here. Use it in all instances, but especially with those where you've already experienced problems with functional partners.
Good idea but maybe we just need a new FRM.
 












Best to send an email to FRM right after you spoke with them confirming the need for followup with the specific customer . No other details needed in the email. This should be SOP with any cross-functional partner as it reinforces their accountability and creates a paper trail in the event they fail to live up to their responsibility as appears to be the case here. Use it in all instances, but especially with those where you've already experienced problems with functional partners.
My FRM is quiet dysfunctional. Any ideas how to handle a cross dysfunctional partner? I’m gonna start recording my phone conversations. Will be my defense. I’m gonna hang her out to dry.
 






Best to send an email to FRM right after you spoke with them confirming the need for followup with the specific customer . No other details needed in the email. This should be SOP with any cross-functional partner as it reinforces their accountability and creates a paper trail in the event they fail to live up to their responsibility as appears to be the case here. Use it in all instances, but especially with those where you've already experienced problems with functional partners.

How about that I called, texted and emailed them within the hour. No fucking excuses are legitimate here, they knew what was up and still dropped the ball and me look bad. Sorry to swear on the religious link of Genentech but shit, this crap has to stop
 






How about that I called, texted and emailed them within the hour. No fucking excuses are legitimate here, they knew what was up and still dropped the ball and me look bad. Sorry to swear on the religious link of Genentech but shit, this crap has to stop

If you have all that documentation, then go to your manager and tell them that either you or they are going to address the matter with the FRMs manager, your manager should be just as pissed if not more so than you. Hopefully your manager having a larger geographic exposure, has seen what good looks like with a FRM and can expose one who is not. One caveat: make certain your expectations were appropriate and that the ask was something the FRM could do compliantly as part of their job responsibility.

If the FRM is incompetent and / or lazy, they are hurting more than just you and they need to be dealt with as not meeting expectations.
 


















The issue is, you are believing in people. People will always fail you just as all of us have failed people. Put your trust in God.

I disagree slightly, the issue is that people are not perfect and if your sense of significance is somehow based upon or dependent on people either through your career or your romantic interest for example, you will always be left with regrets and disappointment. You are counting on people to meet your deepest needs and that is not possible. Only God can meet those needs and if you trust Him there you won’t have those regrets and you can see people as they really are not as you wish they were.
 






I disagree slightly, the issue is that people are not perfect and if your sense of significance is somehow based upon or dependent on people either through your career or your romantic interest for example, you will always be left with regrets and disappointment. You are counting on people to meet your deepest needs and that is not possible. Only God can meet those needs and if you trust Him there you won’t have those regrets and you can see people as they really are not as you wish they were.

The issue is tied to expecting people to meet the needs they were never intended to meet.
 






























I know there is a lot of negative on this site about work but, it's called work not play time. Genentech is not perfect and neither is any other company. Let's be thankful for our jobs and if it's not for you, be looking for something new and ready when it comes along. Have a great weekend.
 






I know there is a lot of negative on this site about work but, it's called work not play time. Genentech is not perfect and neither is any other company. Let's be thankful for our jobs and if it's not for you, be looking for something new and ready when it comes along. Have a great weekend.
Agreed but what makes a company strong is keeping people accountable, rewarding positive behavior, and working to uphold ethics. Passivity is the death of family, company, and country.