part 2
Story time.
1: At a hypothetical company in a far away land, a hypothetical manufacturing technician works in a department with several open positions. The site management has made it clear to get the work completed, no matter what it takes, and has repeatedly played the "threat of termination" and "sunrise public humiliation" cards. There is no way possible to get the work completed if procedures are rigorously followed. On one typical hypothetical day, the hypothetical technician is instructed to run two separate processes simultaneously, work normally done by two hypothetical technicians. The hypothetical technician must make a decision: advise his hypothetical supervisor of the impossibility of the assignment if done by the book, or take a few shortcuts no one will notice and continue to collect a paycheck.
2: At a hypothetical company in a far away land, a hypothetical manufacturing technician has been deemed "certified" after abbreviated training as a result of his department having several open positions and needing his hypothetical trainer to be doing work elsewhere. During the manufacture of a batch of product, the hypothetical technician realizes there was ambiguity the way a particular step was written, and he should have executed that step differently than he had. Confiding in a fellow hypothetical coworker, the hypothetical technician is reminded that past management practice has been to blame the hypothetical employee regardless of the facts, and that he will certainly face discipline, perhaps termination, if this issue is brought to light. Furthermore, the hypothetical technician is reminded that the unwritten HR policy is to side with management and blame the hypothetical worker, regardless of facts. The hypothetical coworker, having been in that situation before, suggests a simple solution involving sweeping and rugs. A fakeq uality commitment would permit such an action, right? Beside, those hypothetical quality, supervisor, and low level managerial employees tasked with finding these issues are also rather under staffed, and will never find the problem.
3: At a hypothetical company in a far away land, in a hypothetical control room on a cold hypothetical winters eve, a close knit group of hypothetical workers discuss concerns about low morale and inadequate staffing and the risk it poses. When tasked with the assignment of hypothetical witness, in particular, it is discussed how he is unable to properly witness key steps, given that he must cover multiple processes/locations, and is merely there to sign off on the record sheet. His complaint is echoed by all, but the stark realization is that waiting for a properly staffed plant is futile, and they must accept the status quo. Better to stay quiet than bring up concerns and risk the wrath of management.
4: At a hypothetical company in a far away land, a hypothetical employee works in a quality department with several open positions. The hypothetical employee's job is to review batch records in detail to ensure strict compliance of what was done to what is required. However, with so many unfilled positions, the hypothetical quality employee is assigned an excessive number of batch records to review. Furthermore, because the hypothetical manufacturing employees who execute those records are under trained and rushed, the batch records require numerous corrections. Double whammy. The hypothetical quality employee has put in significant unpaid OT over the past several months and advises leadership of the nature of the situation. Leadership counters with "you don't work enough hours as it is." The hypothetical employee has to decide: do I do my job as rigorously as I want to (and work 16+hours daily), or do the best I can in 11 hours, even if I take short cuts?
5: At a hypothetical company in a far away land, a hypothetical project manager, tasked as the primary contact with a very real customer, is forced to come up with yet another creative excuse as to why their project is not on track (but we all knew we couldn't meet the obligations from the very start, didn't we!). The hypothetical project manager realizes she has become quite a skill linguist, finding new and creative ways to not tell the very real customer of the actual status, but rather to communicate the propaganda promulgating from the proverbial front office. "Funny", she hypothetically thinks, "I wonder if that's what the North Korea review meant..."
6: Somewhere in Wisconsin, a group of site leaders congregate around a conference room table. The focus, as always, is what needs to be done to meet financial plan. Known safety and quality risks are mere irritations that are trivialized or ignored. Correction of these only risks missing plan. Besides, plenty of safety risks have been taken in the past without issue, why would we expect a problem now? High turnover rates are shrugged off; those hypothetical employees were "no good and unable to keep up with our excellent management style" a few self-congratulate themselves. They laugh about how lucky they were, the last time they were audited by a very real regulating agency, and how the very real inspectors were young, inexperienced, and it was easy to divert attention from clear discrepancies. "Got lucky, didn't we?!" Some in the room are uncomfortable with the way things are run, and the number of shortcuts being taken, but are wise enough to utter not a word. Although all are stated to be site leaders, it is well known that some are dictators, some are good guys, and some are mere sock puppets.
7: At a hypothetical company in a far away land, a hypothetical group of professionals, managers, and supervisors congregate at a local bar to enjoy a few beers after work. As the drinks flow, and tensions ease, this hypothetical group vents frustrations of their employment situation. They speculate what would happen if a very real customer or very real governmental regulator were to dig into the records and see that the hypothetical witness is seemingly able to be in two places at once. "Would we get busted, or awarded a prize for time travel?" they say to the clink of beer mugs. Completely powerless in this regard, they are painfully aware that site management would blame the hypothetical technician, hypothetical witness, hypothetical supervisor and hypothetical quality professional for this. Perhaps this is why lyrics to the popular Queen song are being sung. What is NOT hypothetical is that all of the hypothetical employees mentioned above are sincere in their wish to do things the right way, and lament that shortcuts are inevitable to meet the otherwise impossible deadlines imposed by site leadership.
Want to play a game?
How many times was the word (or variants of) 'hypothetical' used?
Want to play a game?
How many of them were?
Would love to hear your stories while we share a bite to eat
Con
Red pill.
Blue pill.
The choice is yours.
Advice to Management
Realize that imitation is the sincerest form of flattery.
Thank you
Thank hue
Thank Q
Thank ewe
This is not a game.