Simple answer. ---HQ leadership!
Richard, Betriss, Jeff. Nice people just out of position in roles that are their weaknesses.
Richard had 18 jobs in 25yrs so no depth at any postion- you cant when changing jobs every 1-2yrs
Betiris is more like DM that is President. The state of PA has more sales than the biggest country she managed.
Jeff is a manufacturing & marketing guy who has never been in sales- not even a rep let alone a DM AM RM RD NSD GM-- & now he is over of the entire sales division (Also needs some humility as he has not earned the right in anything to be arrogant)
That says it all.