For a brief window... 4-10 months max. As stated, all Infrastructure within 12 months.
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Quest IT Outsourcing
- Thread starter Anonymous
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For a brief window... 4-10 months max. As stated, all Infrastructure within 12 months.
Left Quest IT a year ago and never looked back... you guys will land on your feet, but I agree that Quest didn't know how good they had it... they'll have to learn the hard way I suppose.
Not so. It was clearly stated that local Field IT who service desktops and instruments in-house and Field IT that services the physicians and clients (Care 360) are not in the scope of the out sourcing. This was re-stated and clarified during the question and answer session.
I am pretty certain that they clarified that it is currently not in the scope of current outsourcing, but infrastructure as a whole is involved for the 12 month projected completion time.
This outsourcing contract for Wipro covers 250 positions from Quest Diagnostics from the IT Infrastructure area. This will be completely in place (ie - all 250 impacted persons gone) no later than Oct. 31st, 2013. Many employees will be leaving sooner. All impacted employees are to be notified by their manager no later than Friday this week. Anybody reporting up through CC is out of scope for this contract.
IT Infrastructure Outsourced Scope of Work
==========================================
* End User Computing:
* Service Desk and Onsite Support
* Messaging and Calendaring Services
* Desktop Migration Services
* Managed Security
* Access Control / ID Administration
* Application Security
* Active Directory Administration
* Encryption Services
* Communications
* LAN, WAN, Voice, Video Operational Support
* Remote Access and Client Interfaces
* IP Convergence IVR
* Connectivity and Collaboration Services
* Data Management
* Database Administration and Planning
* NAS, SAN and Tape Operation Support
* Backup, Recovery and Archive Services
* Data Center Hosting
* Unix, VMS, Linux, Windows and VMWare - Operations
* Web Hosting - Operations
* Systems Management and Monitoring
* Change Management
* Data Center Operations
IT Infrastructure Outsourced Scope of Work
==========================================
* End User Computing:
* Service Desk and Onsite Support
* Messaging and Calendaring Services
* Desktop Migration Services
* Managed Security
* Access Control / ID Administration
* Application Security
* Active Directory Administration
* Encryption Services
* Communications
* LAN, WAN, Voice, Video Operational Support
* Remote Access and Client Interfaces
* IP Convergence IVR
* Connectivity and Collaboration Services
* Data Management
* Database Administration and Planning
* NAS, SAN and Tape Operation Support
* Backup, Recovery and Archive Services
* Data Center Hosting
* Unix, VMS, Linux, Windows and VMWare - Operations
* Web Hosting - Operations
* Systems Management and Monitoring
* Change Management
* Data Center Operations
Was it just me or was JH pretty indignant over the severance issue? I guess he was pissed off that it was leaked that he was trying to reduce the terms of the severance. Really the only funny part of the call. Just guessing he is a frequent flyer on these forums?
I thought the funny part was when he said he has been through this before.
What company outsourced him?
What company outsourced him?
I think what he meant was that he has DONE this many times before.
Quest IT is 6% of cost for the company. What I heard was: "WE have no idea how to manage IT professionals and cost. We should be managing a Cracker Barrel. So, we are gonna send it off shore where they have no clue either, but we can blame them".
Out sourcing/Off shoring always smacked of incompetent senior mgmt to me. You are admitting that we can't handle this "thecmology shtuff" so...we will give the keys to our CORE DATA to someone else.
It was tongue-in-cheek. Pretty sure everybody knows that SR and JH are experts at ripping a company apart. I could be wrong but didn't JH even talk about that at the April meeting as if it was something to be proud of?
Yes, its just 6%, but at LH it's 3% (supposedly), and that's what they are benchmarking against. And they are actually growing the business while DGX is shrinking. Taking 3% off your bottom line is actually a big deal.
Care 360 Field IT is only out of scope because they haven't found anyone who can do it cheaper. But you can be certain they are still looking for a way to cut that cost... and its a very poorly kept secret that Care 360 itself has proven to be of little value relative to its cost, so we can all guess what they will likely do next.
Thank you for clearing that up Mr. Hayden. Now go back to Canada or whatever rock you crawled out from under.
I was being sarcastic. It's what made it so funny that JH thinks "he has been through this before".
The funny part was when they decided they needed to replace the systems from the 60s &70s.
I don't want to be crude but that guy is seriously an A$$.
He's no lawyer. Anybody with half a legal-brain would know that the lawsuits would make the severance payouts look like peanuts. As soon as one person files a lawsuit, there will be 1500 more jumping on board, so Quest needs to do the right thing and pay people for and what's been outlined in Quest policy, and what they've earned.
Before you accuse me of not "earning" anything, I've personally spent hundreds of hours working on weekends, after-hours and away from my family for Quest. I'm salaried, so one could argue that I don't not get paid for these hours regardless of what is expected from a salaried FTE...I've gone above and beyond. If someone thinks differently, I challenge them to explain why. I'll work circles around that person because I'm confident in my skills and know that any failures of IT have absolutely nothing to do with me or my work.
BTW - I'm off today working on my own DR plan, so keep snarky comments about being on a forum during work hours to yourself.
I hear you, same here being paged in the middle of the night a couple of times, say 3am until 7am to get everybody involved including PM and get ready to be in the office at 9am will be in history.