Quest IT Outsourcing

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Anonymous said:
If you think it will stop with non-core jobs you are crazy. It is just a matter of time. The fact that they are also outsourcing Billing IT should tell you that all applications will be outsourced. Certain business functions are moving also. Customer Service is moving to Tampa and Kansas City. Next will be functions such as dispatch in Logistics and Billing will be outsourced too.
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Quest is heartless.
 








Anonymous said:
Do yourself a favor and do a little research on IT jobs in Mumbai. To say that Mumbai wont have a place in Quest IT outsourcing is laughable. Go. Now. Research.
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Having personally visited all the sites they will be sending the jobs to, and interviewing much of the management, only disaster recovery/business continuity back-up staff would likely be anywhere but the three places I mentioned (not that it really matters).
 




Anonymous said:
Having personally visited all the sites they will be sending the jobs to, and interviewing much of the management, only disaster recovery/business continuity back-up staff would likely be anywhere but the three places I mentioned (not that it really matters).
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That sound is the company circling the drain. We have only one place to go and its DOWN
 




Quest is being consistent in outsourcing its IT to places that demand workers endure endless hours and sweat shop conditions to have a job. It has already done it to its tech workers in this country. Quest treats its workers like cotton pickers in a field and looks the other way as it destroys people.
 




Anonymous said:
Quest is being consistent in outsourcing its IT to places that demand workers endure endless hours and sweat shop conditions to have a job. It has already done it to its tech workers in this country. Quest treats its workers like cotton pickers in a field and looks the other way as it destroys people.
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You obviously have never been to an India IT shop. They are beautiful campuses, with outstanding working conditions, both physically and professionally. Really.

Have you seen the Quest lab over there? White marble floors! The place is nicer (inside - can't speak for the neighborhood) than any of their labs here. Shame it doesn't have any business to speak of...
 




Anonymous said:
Quest is being consistent in outsourcing its IT to places that demand workers endure endless hours and sweat shop conditions to have a job. It has already done it to its tech workers in this country. Quest treats its workers like cotton pickers in a field and looks the other way as it destroys people.
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Destroy people, crappy working conditions, more work less people? That's not over seas conditions that's right here under the new CEO
 




Anonymous said:
Destroy people, crappy working conditions, more work less people? That's not over seas conditions that's right here under the new CEO
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As an outsider looking in, and reading the Quest posts about closings, layoffs, outsourcing; it sounds to me like your company is posturing itself for a buyout That sound reasonable?
 




Anonymous said:
Destroy people, crappy working conditions, more work less people? That's not over seas conditions that's right here under the new CEO
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True, and then they try Jim Jones type indoctrination. Rucskowki or however you spell his name is a real slime bag, and so is every employee downstream from him who buys into and tries to sell this brainwashing. It like the Stepford Wives part 2. Sick, sick, sick.
 












Outsourcing is rapidly expanding at Quest Diagnostics. And no - this is not a rumor. The first round is TCS replacing 150 developer positions. Infrastructure is already being targeted as the next round (but quite clearly not waiting on the first round to complete) with a second consulting company (I forget who they are using but not TCS for the infrastructure outsourcing). IT Infrastructure meaning the teams that keep the hardware running that supports the applications such as OS teams, DB teams, Network teams, etc...
As one of the previous posters states - selling the company is the only thing that makes sense here. The complexity of these systems is not something that can be understated. The company is getting rid of people that have 10~25 years experience. Many people have been here a very long time and have a huge amount of business knowledge and knowledge on the particular systems they work on. This is not knowledge that is all written down in documents - it is in people's heads. Even if people cooperate in outsourcing their own position (in order to get the compensation package) it is just not possible to transfer years of experience and knowledge to somebody else in a couple weeks.
The company balance sheet will look good in the next 6~18 months. After that my projection is the rapidly falling apart systems will drive clients (ie - doctors and doctor groups) quite rapidly so as to cause the year-end closing numbers for 2014 to start looking dismal. Which is quite likely obvious even to an idiot so probably look for the company to be sold summer of 2014.
I hope the new CEO is happy with the millions he will be making by putting so many families out of a good paying job.
 












Anonymous said:
Outsourcing is rapidly expanding at Quest Diagnostics. And no - this is not a rumor. The first round is TCS replacing 150 developer positions. Infrastructure is already being targeted as the next round (but quite clearly not waiting on the first round to complete) with a second consulting company (I forget who they are using but not TCS for the infrastructure outsourcing). IT Infrastructure meaning the teams that keep the hardware running that supports the applications such as OS teams, DB teams, Network teams, etc...
As one of the previous posters states - selling the company is the only thing that makes sense here. The complexity of these systems is not something that can be understated. The company is getting rid of people that have 10~25 years experience. Many people have been here a very long time and have a huge amount of business knowledge and knowledge on the particular systems they work on. This is not knowledge that is all written down in documents - it is in people's heads. Even if people cooperate in outsourcing their own position (in order to get the compensation package) it is just not possible to transfer years of experience and knowledge to somebody else in a couple weeks.
The company balance sheet will look good in the next 6~18 months. After that my projection is the rapidly falling apart systems will drive clients (ie - doctors and doctor groups) quite rapidly so as to cause the year-end closing numbers for 2014 to start looking dismal. Which is quite likely obvious even to an idiot so probably look for the company to be sold summer of 2014.
I hope the new CEO is happy with the millions he will be making by putting so many families out of a good paying job.
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To be fair, IT was a big part of why the company is failing. 30 some-odd labs running maybe a dozen different labs systems tied to some equally ridiculous number of billing systems, all requiring hordes of different people to keep them patched together and running, all because Surya was too lazy/stupid/arrogant/cheap/whatever to integrate them properly when the were acquired. Shutting down most of the labs and standardizing them on common applications and infrastructure is long overdue. That said, it sucks that so many people will be out of work. The smart, qualified ones started looking over a year ago when the writing was on the wall.
 








The previous user posted that "30 some-odd labs running maybe a dozen different labs systems tied to some equally ridiculous number of billing systems, all requiring hordes of different people to keep them patched together and running".

That isn't IT, it's Operations.

Operations allowed all of those business units to continue to operate as islands unto themselves instead of integrating them into the systems that IT already supported. In the cases where business units were integrated, IT happily reallocated the resources that had been supporting those redundant systems to create new competitive systems. So don't blame IT for the company fragmentation. IT couldn't force the company to consolidate, but merely support the many systems that every local dictator insisted on retaining.
 




Anonymous said:
The previous user posted that "30 some-odd labs running maybe a dozen different labs systems tied to some equally ridiculous number of billing systems, all requiring hordes of different people to keep them patched together and running".

That isn't IT, it's Operations.

Operations allowed all of those business units to continue to operate as islands unto themselves instead of integrating them into the systems that IT already supported. In the cases where business units were integrated, IT happily reallocated the resources that had been supporting those redundant systems to create new competitive systems. So don't blame IT for the company fragmentation. IT couldn't force the company to consolidate, but merely support the many systems that every local dictator insisted on retaining.
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I'm not blaming IT for creating the problem, but it is an enormous cost and operational performance obstacle, and fixing it and eliminating all those extra costs means IT gets slashed. And whatever "new competitive systems" they want to develop can be developed by someone else, faster, better, and less expensively than they can do it in-house.
 




You may be right that they can build new systems faster and better. However, they are letting so many IT professionals go, that have dedicated their carreers to the company. The amount of knowledge they are losing is crazy. And for what, to have it outsourced to India. Every business unit insisted on keeping the old systems. It was upper management that let this happen.

The company is on a downward spiral.
and unfortunately the only ones that will make out are the leaders that made all the bad decisions.
 




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