Anonymous
Guest
Anonymous
Guest
Many of IT's "productivity", "turn around time", and "volume" reports were formatted long ago by people long gone. These reports are in many (if not most) cases inaccurate and do not include new tests, etc. and as a result many cases "fall through the cracks". If you try to get a straight answer regarding these discrepancies, you'll be double-talked to death in "tech speak" and be labeled as a trouble maker. Ironically, people's jobs depend on this arcane data mining and billing. But the stock keeps climbing so all is well.