IT Project Nightmare

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Anonymous said:
THIS IS A SECRET!!! DON'T LET YOUR CLIENTS KNOW THAT WE DIDN'T SEND RESULTS FOR ALMOST 3 DAYS. DO NOT ACT LIKE YOU KNOW WHAT THEY ARE TALKING ABOUT WHEN THEY COMPLAIN AND ASK WHY.

PLEASE REFER TO THE EMAIL THAT EVERYONE RECEIVED TALKING ABOUT HOW THIS IS TO BE KEPT QUIET, ESPECIALLY FROM CUSTOMERS. DO NOT ACKNOWLEDGE THE PROBLEM- JUST PRETEND IT DOESN'T EXIST.
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Let me guess....you are below budget and it's someone elses fault. Frickn loser,go get a job somewhere else. Whinning failures like yourself sicken me.
 






Anonymous said:
THIS IS A SECRET!!! DON'T LET YOUR CLIENTS KNOW THAT WE DIDN'T SEND RESULTS FOR ALMOST 3 DAYS. DO NOT ACT LIKE YOU KNOW WHAT THEY ARE TALKING ABOUT WHEN THEY COMPLAIN AND ASK WHY.

PLEASE REFER TO THE EMAIL THAT EVERYONE RECEIVED TALKING ABOUT HOW THIS IS TO BE KEPT QUIET, ESPECIALLY FROM CUSTOMERS. DO NOT ACKNOWLEDGE THE PROBLEM- JUST PRETEND IT DOESN'T EXIST.
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I received no such email. I would not honor it if I did, and I would report whoever sent it to my manager and compliance if they tried to insist. Lying to our customers is not good customer service, and just plain wrong.
 






Anonymous said:
THIS IS A SECRET!!! DON'T LET YOUR CLIENTS KNOW THAT WE DIDN'T SEND RESULTS FOR ALMOST 3 DAYS. DO NOT ACT LIKE YOU KNOW WHAT THEY ARE TALKING ABOUT WHEN THEY COMPLAIN AND ASK WHY.

PLEASE REFER TO THE EMAIL THAT EVERYONE RECEIVED TALKING ABOUT HOW THIS IS TO BE KEPT QUIET, ESPECIALLY FROM CUSTOMERS. DO NOT ACKNOWLEDGE THE PROBLEM- JUST PRETEND IT DOESN'T EXIST.
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Who are you? No such email. Kudos to our IT folks AND our Lab techs for handling this with such professionalism.. Was seamless to my clients, who by the way are impressed with how we handled this and took great care of their patients..
YOU are just a jerk!
 






Anonymous said:
Who are you? No such email. Kudos to our IT folks AND our Lab techs for handling this with such professionalism.. Was seamless to my clients, who by the way are impressed with how we handled this and took great care of their patients..
YOU are just a jerk!
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How is not sending results for 2-3 days considered seamless? How is not sending results for 2-3 days great patient care? The poster you referred to may be a jerk, but you are clueless.
 






Anonymous said:
How is not sending results for 2-3 days considered seamless? How is not sending results for 2-3 days great patient care? The poster you referred to may be a jerk, but you are clueless.
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Dude, although impact occurred at a system level our clients were not impacted. 99.9% of our clients are closed Friday's 6p EDT (3p PDT) until Monday 10a....

Nice try....
 




































People this is OVER now! Quest is just on our board stirring the pot. God get over it! Results weren't delayed 3 days! That is Bull$&@! Nobody cares about this anymore...it's history!
 






Anonymous said:
People this is OVER now! Quest is just on our board stirring the pot. God get over it! Results weren't delayed 3 days! That is Bull$&@! Nobody cares about this anymore...it's history!
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This event was the death nail in Labcorp's rotting reputation. Inevitable. Your reps have always been the dregs of our profession. An embarrassment to us all. You won't recover. You won't be missed.

Hope this helps.
 






Anonymous said:
This event was the death nail in Labcorp's rotting reputation. Inevitable. Your reps have always been the dregs of our profession. An embarrassment to us all. You won't recover. You won't be missed.

Hope this helps.
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This is yesterday's news, champ...... It's close to supper time, make sure you call upstairs to ask your mom what's for dinner !
 


















Anonymous said:
People this is OVER now! Quest is just on our board stirring the pot. God get over it! Results weren't delayed 3 days! That is Bull$&@! Nobody cares about this anymore...it's history!
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Look the alleged IT issue is just a smoke screen Quest is in deep shit with the new medical director Cockrill thy just hired from Mayo big lawsuit coming their way, reputation in the toilet
 












Anonymous said:
Cockrill from Quest/AmeriPath you idiot
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Cockrill was a Mayo executive claiming he was going to retire instead he was working behind mayos back excepting a job offer with quest while going to confidential meeting at Mayo and Sharing those trade secrets with the CEO at Quest while using his work computer brilliant.
 






You think that what happened in November was a nightmare, stay tuned. I hear there's a new billing system being built. Who is the "genius" who came up this idea!? The only test we should be performing is an IQ test on the morons in the IT leadership team who came up with this plan. I'm sure they would score somewhere between a rock and that camel that walks around saying "hump day!". We are still running on HOW many lab systems? Aren't some of these systems like a bazillion years old? I know the guys in IT are afraid to touch our servers for fear they won't come back on... Can't wait to see how those idiots running IT screw this one up. Mike! Mike! Mike! Mike! Guess what day it is!
 






In the same statement you complain about the age of the system, but you don't want it replaced for any reason?

The manufacturer of the mainframe abandoned support years ago.

Your future state vision and disaster recovery plan is to not touch it for any reason and have no ability to recover it should it fail.

Brilliant, lets do that!

Go back to taste testing the urine samples, but don't look over your shoulder or you will see the lab robot coming to hand you a pink slip.
 






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