Hill-Rom home care

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Anonymous said:
Shifting the blame on CPS is not going to remedy the fact that Hill-Rom is laying off employees. Since you want to talk numbers concerning CPS no billing accounts, let's go into more depth. Did it occur to you that the no bills were caused by placements without prior auth (some payers do not retro authorization), various accounts on a do not call list (therefore that falls under the rep's responsibility) - not getting paperwork in a timely fashion, and compliance interpretation of the Medicare rule giving only 60 day timeframe to get paperwork and approval from clinical review to bill Clinitron. Also not too mention the $41.8 million settlement that Hill-Rom paid the government due to the whistleblower incident.
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Did you ever consider why reps may not have wanted Cps to talk to their customers? Could it be because of a complete lack of customer service skills and attitude? And whose fault is it that CPS didn't get paperwork in a timely manner - wasn't that their reason for existence? CPS was the best ally rival DME's had.
 
Anonymous said:
Did you ever consider why reps may not have wanted Cps to talk to their customers? Could it be because of a complete lack of customer service skills and attitude? And whose fault is it that CPS didn't get paperwork in a timely manner - wasn't that their reason for existence? CPS was the best ally rival DME's had.
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Again you keep placing the blame on a whole department. Just because of your experience with one or two people does not mean everyone in the department was the same. There were some reps who were excellent to work with. Then there were others who were impossible to work with You are also forgetting the fact that for almost two years documentation collection process was outsourced to another company that caused a lot of issues. That was beyond the CPS associates control. We knew it was not working but it fell on deaf ears. CPS reason for existence was not just to collect paperwork. That attitude is one of the reason why CPS and sales did not work together as one group. You could not have either group without the other including service. Bad mouthing another group is not going to change the decision on the ELT. They are the ones who decided this because they never took the time out to learn the home care business.
 
Nobody cares, the division is done, move on. Think of it as an opportunity to try something new, but for gods sake, move on. These threads are exhausting, if you morons put as much effort into finding a new job as you put into bickering about a defunct division, you would have a new job by now.
 
Anonymous said:
Nobody cares, the division is done, move on. Think of it as an opportunity to try something new, but for gods sake, move on. These threads are exhausting, if you morons put as much effort into finding a new job as you put into bickering about a defunct division, you would have a new job by now.
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Agree, move on. I'm sure somebody cares. If you don't like the thread quit coming back to it and reading it. You also need to move on for God's sake.
 
Anonymous said:
I don't know about the jerk part as I don't know the poster. With that said, being a soon to be ex-HC rep. you are correct about the escalation process with placements. Clinical review also played a major part of placing or not. The AM could argue the point but in the end could not make the decision to place product.
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Clinical review bases their decision on work instructions. Argue all you want but if it doesn't fit the work instructions, it won't fly. Good luck trying to argue with Medicare.
 
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