Anonymous
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Anonymous
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I believe they are speaking of Danielle in Pharmacy.
I was one of those laid off at the end of September. While I do not harbor bad feelings towards CCS, it was very unsettling the way the layoffs took place. It was a surprise and I had no idea it was coming. Like every company, there are good and bad people. Some people advance the bad way, some the good way. You're going to see this everywhere you go. I felt fortunate at CCS, but it took me a long time to get where I was. I did things the right way and am proud of my time at CCS.
When I say that I had no idea the layoff was coming, that is not entirely true. I had already been preparing myself for the possibility (because of the corporate move). I believe everyone in the Clearwater office needs to be looking for a new job. It just makes sense--- if CCS has gotten tax breaks for moving corporate, why on earth wouldn't they move Operations there eventually? Also consider this... Highland also owns American HomePatient. The chairman of the board for Amercian HomePatient is also the chairman of the board of CCS. While this may not be all that unusual, it's something to think about. American HomePatient is headquartered in Tenn, but has offices about 10 minutes outside Dallas. They also recently expanded their Respiratory division. I wonder if CCS sold their Respiratory to American HomePatient?
I am also sad to see what has become of CCS. When I first started working there it did not feel like a regular call center and I felt good about what we did. I remember Nancy Howard stressing how much some of these patients needed our service and how we were sometimes the only ones our patients spoke too. Wow.. how different is it now with scripting and time cutoffs on the phone (half of which is trying to upsell). I also felt like upper management did care about the employees. While they were not always my favorites, they knew my name! Steve Brown was awesome and used to make those stern memos something fun. Like driving too fast through the parking lot! The excuse to the change in services and treatment of employees seems to be that this kind of service is not possible when a company has grown like CCS has. I ask.. well, why do you think CCS grew as it did? Unfortunately CCS no longer offers anything the other DME companies don't. Might as well go to the "other" one!
I was one of those laid off at the end of September. While I do not harbor bad feelings towards CCS, it was very unsettling the way the layoffs took place. It was a surprise and I had no idea it was coming. Like every company, there are good and bad people. Some people advance the bad way, some the good way. You're going to see this everywhere you go. I felt fortunate at CCS, but it took me a long time to get where I was. I did things the right way and am proud of my time at CCS.
When I say that I had no idea the layoff was coming, that is not entirely true. I had already been preparing myself for the possibility (because of the corporate move). I believe everyone in the Clearwater office needs to be looking for a new job. It just makes sense--- if CCS has gotten tax breaks for moving corporate, why on earth wouldn't they move Operations there eventually? Also consider this... Highland also owns American HomePatient. The chairman of the board for Amercian HomePatient is also the chairman of the board of CCS. While this may not be all that unusual, it's something to think about. American HomePatient is headquartered in Tenn, but has offices about 10 minutes outside Dallas. They also recently expanded their Respiratory division. I wonder if CCS sold their Respiratory to American HomePatient?
I am also sad to see what has become of CCS. When I first started working there it did not feel like a regular call center and I felt good about what we did. I remember Nancy Howard stressing how much some of these patients needed our service and how we were sometimes the only ones our patients spoke too. Wow.. how different is it now with scripting and time cutoffs on the phone (half of which is trying to upsell). I also felt like upper management did care about the employees. While they were not always my favorites, they knew my name! Steve Brown was awesome and used to make those stern memos something fun. Like driving too fast through the parking lot! The excuse to the change in services and treatment of employees seems to be that this kind of service is not possible when a company has grown like CCS has. I ask.. well, why do you think CCS grew as it did? Unfortunately CCS no longer offers anything the other DME companies don't. Might as well go to the "other" one!