*******Engage with your Representatives
*******TAKE AN INTEREST IN THEIR LIFE AND CAREER
*******Stop treating THEM LIKE A J&J WIDGET
GOOGLE'S QUEST TO BUILD A BETTER BOSS
By ADAM BRYANT New York Times March 12 2011
IN early 2009, statisticians inside the Googleplex here embarked on a plan code-named PROJECT OXYGEN. Their mission was to devise something far more important to the future of Google than its next search algorithm or app.
They wanted to build better BOSSES. So, as only a data-mining giant like Google can do, it began analyzing performance reviews, feedback surveys and nominations for top-manager awards. They correlated phrases, words, praise and complaints.
Later that year, the “people analytics” teams at the company produced what might be called the 8 Habits of Highly Effective Google Managers.
Now, brace yourself. Because the directives might seem so forehead-slappingly obvious — so, well, duh — it’s hard to believe that it took the mighty Google so long to figure them out:
“Have a clear vision and strategy for the team.” “Help your employees with career development.” “Don’t be a sissy: Be productive and results-oriented.”
The list goes on, reading like a whiteboard gag from an episode of “The Office.”
“My first reaction was, that’s it?” says Laszlo Bock, Google’s vice president for “people operations,” which is Googlespeak for human resources.
But then, Mr. Bock and his team began ranking those 8 directives by importance. And this is where Project Oxygen gets interesting. For much of its 13-year history, particularly the early years, Google has taken a simple approach to management: Leave people alone. Let them do their stuff. If they become stuck, they’ll ask their bosses, whose expertise propelled them into management in the first place.
But Mr. Bock’s group found that expertise — abilities — ranked DEAD LAST among Google’s big 8. What employees valued MOST were even-keeled bosses who made time for 1-on-1 meetings, WHO CARED, who helped people puzzle through problems by asking questions, NOT dictating answers, and who took an interest in employees’ lives and careers.
“In the Google context, we’d always believed that to be a manager, you needed to more expert than the people who work for you,” Mr. Bock says. “It turns out that that’s absolutely the LEAST important thing. It’s important, but pales in comparison. Much more important is just making that CONNECTION, being accessible & REALLY CARING.”
“You don’t actually need to change who the person is,” he says. “What it means is, if I’m a manager and I want to get BETTER, and I want more out of my people and I want them to be happier, 2 of the most important things I can do is just make sure I have some time for them and TO BE consistent. And that’s more important than doing the rest of the stuff.”
[EXACTLY LIKE THE BASICS OF GOOD PARENTING]