Anonymous
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Anonymous
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worst managed company in history, period. I've worked for gritty companies, start ups, and fortune 500 over the last 20+ years. This is the worst.
Currently going to final interview. I've read the posts and it appears moral is down. How is the income portion? Recruiter told me that the average rep is $171K and top rep over $400k. Can someone provide realistic base salaries, commissions, car allowance info, etc? Thanks.
I cannot express how accurate this post is!!! Everything stated above is spot on.
Here is my story/experience: I came from pharma ~15 months ago. Like the above poster stated, I thought this was my foray into device. During the interview process the recruiter told me similar details (average TM $174k, top over $200k, at plan $157k, no competition, etc...). Of course he told me my territory was an expansion territory. My definition of expansion territory is not 2 TM's who each stayed a year and now the position is open again! Additionally, both my RM and AD lied to me as well.
So I take the position and am excited to start in "device". I went to training in Pittsburgh. When I say training was the worst training, put on by the most inept people (Bonnie and Bernie anyone) I have associated with, I am being kind. Marshal came and spoke to our class and immediately you could tell he was a heartless dick! Despite the poor training and clueless people, I didn't care because it was ME who was in control of my territory and success...yeah right. My optimism soon started to sour. I realized quickly that my goal was going to get out of hand. I also realized quickly that the physicians didn't write much, didn't believe in the device, and controlled the orders in the territory. Additionally, the fact that the local thought leaders were data driven physicians (as they should be) limited the growth. ZOLL tries to bring emotion into the equation, and there is no place for emotion in medicine (hence the need for data)! This is why they want TM's to target NP/PA's, nurses, and case managers to help. I went to my RM many times inquiring about the goal. All I was told (repeatedly) was to keep pushing on and that I could do it. I was also given some of the worst suggestions, both in general and as it relates to my specific territory.
Needless to say, my quota has long surpassed my actual revenue. I am obviously looking to get out ASAP. I am making my base only and working WAY too hard for it and it alone! I have tried numerous times to have my quota adjusted down. Each time I am told that they will look into it. I was finally "fortunate" enough have it lowered when the new fiscal year hit...wait for it...by a whopping $3k!!! So it was lowered to a number I STILL wasn't hitting and my old number would be surpassed in 1 month. Genius...
I could do a whole separate post about the in-house people. Hourly employees (AC's) control your inventory, patient fittings, etc... PSR's can only do a certain number of fittings because if they make over a certain amount ZOLL might have to treat them like real employees. Also, the Tech Support's job isn't customer service, it is to keep patients in the LV regardless. However, after a certain time period (~3 months) patients have become profitable to the company so TS is instructed to not care what happens/how they are serviced. This ends up pissing off patients who in turn go into the prescribing physician and complain. Then you are left with a physician who only sporadically writes the LV pissed off about it - easy for him/or her to completely stop at that point!
Unfortunately, this board did not exist when I joined. I wasn't able to see posts like the ones on here and formulate good questions for my interviewers! I can promise you that without being on the inside or knowing someone who is, you CANNOT understand the challenges facing the LifeVest and the TM who "hustles" it. I say hustle because of the lack of data referenced continually here and in the field. Carefully consider that 99% of the time physicians are right and patients are safe doing nothing at all, and THAT is why doing nothing IS THE STANDARD OF CARE!!!
I'll close with this; if a WCD is such a good idea why haven't the biggest CRM (Medtronic, Boston Scientific, etc...) companies produced one???
Honest post. Wish this board had been here before I joined Zoll. Like the above poster, I knew early it was a mistake. They had me out selling a month before I went to "training" (how does the FDA let that happen?) and training was a joke. Took awhile, but I got out and you can, too. Don't sell your soul if you are still there and good luck. It will be behind you someday soon.
They had me out and meeting people before my official first day of work. As you all know this job has you working non stop with little reward. It takes roughly a year before your quota gets out of control and you will not be able to make goal. I knew within 6 months that I made a huge mistake coming on board but I wanted to make it work so kept working harder, that was my second mistake. The reps that can go two years before the quota goes out of control are those that are starting with a quota of zero or 2K, those are the ones that leave in in 20 months or so, when their quota is now out of control. Anyone that is telling you that they are making money at this job is in their first few months before their two week quota grows out of control. Please don't fall for their "words of wisdom" as they have not been on board long enough to see their quota spiral out of control. This is a desperate manager trying to use a new rep to tell you that everything on this board isn't true and real. Unfortunately that rep fell for the lies that were told to them (which are the lies that they are telling you) and in a few months that "happy rep making money" will be either on a PIP or looking for their exist strategy and so will you. Don't do it, it will be the single biggest mistake in your career.
Went to a training Recently. Met a rep from the Pittsburgh, PA market, he is crushing it; how? How, are they doing it out there? It also seems like they all really like it, and are happy. I am really sinking out here.
The rep out there is probably very new as a majority of reps are in their first year. Being that such a large majority of reps are new they are making their quota because they haven't been here long enough for their quota to get out of control yet. Give it a few months and they will be in the same position as you are, looking to leave or being asked to leave. It is crazy how these managers and directors share such number s like 70% of the field force is making their goals. What they don't tell you is that the high majority of those reps are new and their quota has not grown so big that they are under water yet. Give it a few more months and they will be right where you are at (not making your goals). Once this happens they will see how hard they are working and how much time they are putting in to only make their salary and then they will also be looking to leave. Give it time grasshopper .
There is a time to be optimistic.
there is a time to be pessimistic.
when they start fudging the numbers and making you work like a pig, then its time to go. reps need to stop being so naive when considering companies to work for. if you got fooled, chalk it up as a learning experience...and be smarter about WHAT you are selling, because, as an outsider...it is very clear that you are selling a product that is not that great.
Went to a training Recently. Met a rep from the Pittsburgh, PA market, he is crushing it; how? How, are they doing it out there? It also seems like they all really like it, and are happy. I am really sinking out here.
You're right in the respect that everyone needs to chalk this up to experience and learn what they could have done differently to really learn about how the company operates. When I came on board there wasn't much information on this site nor available from previous employees. Now this site is available to give potential candidates that they are being mislead during interviews with this company. Also there are so many more people available that have worked here and now can share there personal experience one on one when potential candidates contact them.
I disagree with you on one point, it is a good product the real issues stem from the company and how it is set up, who leads it, how the quotas are set, how they compensate, how they take money away from you if the product isn't reimbursed for a patient or the insurance paid the patient to pay Zoll and the patient didn't pay, how there is little data to support the LV and the company wants the field to use studies that don't include the LV to bring validity for use, how holidays are provided and the list goes on. More than anything the real big issues are how quotas come about and how they keep compounding to a point that nobody can keep up and then they blame the rep. This is a classic example of a company being organized and led by people that are way over their heads. Good product the the worst mismanaged company ever.
A potential explanation; the Vest trial is currently underway. Institutions in and around Pittsburgh are primary investigation sites. Meaning investigators are being paid to put all consenting, qualifying patients in the Lifevest!
I testify to you, this is the LieVest! the message that we are instructed to deliver as written by management is to scare prescribers with the threat of a law suit if you don't put them in the vest. After two full days riding with my lost and corrupt RM, I was approached by a LV supporter who told that it is damaging to my credibility promote my product for NICM with out supportive data, and he is right, it does not exist. The problem is that this is where the 8 billion in growth is supposed to come from. My prescriber informed me that he will continue to write for explants of implanted ICD's and for ICM, he will also be more vocal on his feelings about the lack of scholarly support NICM. What am I to do? To say "quit" is not realistic. I don't have another job. This job is so damaging to my sense of right and WRONG! I hope my customers will forgive me, but I am just trying to survive. I am a single parent that is responsible for providing. This position makes me sick
I completely understand where you're coming from and how you feel. My first question to you is why didn't you believe the posts and info on this board before joining the company?