anonymous
Guest
anonymous
Guest
I work in a retail pharmacy. We couldn’t order an item made by Exeltis USA due to “out-of-stock” item status per our vendor. No other local pharmacies had in stock either. So we faxed MD and suggested a drug change. Exeltis’ drug rep Leslie Baker called our pharmacy and basically called our pharmacy staff “liars” without even listening to us. We never claimed item is not available on the MARKET. We stated item is NOT available for us to order from our vendor. Then she promptly hung up on us. I called her back through our caller ID, willing to give her our vendor’s phone number for her to verify, just to have her hang up on me again. It is completely unprofessional and unacceptable to call and treat anyone that way, let alone in healthcare professional fields. I personally don’t think Leslie Baker represents her company well. In my 12 years working as retail pharmacist, I’ve encountered countless of rude customers and all kinds of people, but Leslie Baker is definitely topping the cake.