Tom is quite simply a control freak, but does not know what to control. He believes himself to be the "super" sales person. First you cannot believe a word he says. His Reps know it and the customers know it, provided you can understand what he says. He lies to benefit himself and will throw anyone under the bus. He has very good sales people he does not trust and they don't trust him, that is the worst possible combination. The problem with TOm is he will do what ever it takes to get the business, as long as what ever is done, ethical or not does not stick to him. He thinks he is smarter than everyone else and the only thing he really is is slimer than everyone else. Customers don't like him or his approach which makes it an impossible situation for his District. Until PAH realizes this, the NYC District is screwed. Until he realizes that you need to manage his people by giving them trust and allowing them to have their own personal style, he cannot win. People by from people, not robots and definetly not from clones of Tom, they actually run far away from those clones. Good Managers support their people, good managers work with positive reinforcement, good managers reward their successful reps, Tom has none of those qualities. Watch your back because he will never have it.