How would you rate Amedisys?

[Anonymous]

Again, you are the company attitude I'm talking about. You really think my spouse is just an order taker? Walk in her shoes for a day and night and tell me she's just an order taker.

Your attitude is offensive, unwitting, self-righteous, and selfish in light of her reality.

The truth is you wouldn't know what to do with the orders. You just send them into CID and they deal with the nuts and bolts of care. Go back to your mirror and put on some more makeup.

The competition in our area is intense trying to make relationships and my spouse's AEs don't continue the relationship with the hospitals. They are assigned to doctors' offices. So, don't tell me my CTC doesn't sell your crappy company with ART.

listen pal, answer several questions... what do you do in healthcare-dr., therapist, nurse, etc. how long have you been in healthcare? How long have you or you spouce in HHC. I on the other hand have been in healthcare for 15 years, sales for 20, and hhc for 5-so don't get self-righteous on me... go put your make-up!!! What do you really now what AE's do?

 

[Anonymous]

listen pal, answer several questions... what do you do in healthcare-dr., therapist, nurse, etc. how long have you been in healthcare? How long have you or you spouce in HHC. I on the other hand have been in healthcare for 15 years, sales for 20, and hhc for 5-so don't get self-righteous on me... go put your make-up!!! What do you really now what AE's do?

The problem is when an AE becomes the AVP boss of CTC's. They are really good at sales. Apparently, that is how they got the AVP position. BUT, they know nothing about what a nurse does. NOTHING! So, they are making decisions on what they DO NOT KNOW,.

You all should be very annoyed about this. Why? Because if your doctors are writing orders and these CTCs can't get them seen, you will not receive credit because there will be no admission. If you will read all my threads, you may get a sense of what I am saying.

Got your attention didn't I? Get off your high horse and read it all again. Put it all together
and have compassion on the nurses that have worked for decades, dedicated, concerned and VERY GOOD at what they do. Without them YOU are NOTHING!

Maybe your experience with nurses has something to do with the ones Amedisys is hiring now. Maybe there's a reason the nurses you know have an attitude. Maybe you ought to pay attention, especially if you are an AVP, SVP and CEO.

You are throwing away your best boots on the ground. If you really care about the future of Amedisys, please consider deeply what I have written. If you have the guts to bring about change your courage will most likely get you fired.

 

[Anonymous]

listen pal, answer several questions... what do you do in healthcare-dr., therapist, nurse, etc. how long have you been in healthcare? How long have you or you spouce in HHC. I on the other hand have been in healthcare for 15 years, sales for 20, and hhc for 5-so don't get self-righteous on me... go put your make-up!!! What do you really now what AE's do?

If you will read the threads carefully, you will be able to answer all your questions yourself.

The point being made is: what do you know about what nurses do? And how can you help the really good ones?

 

[Anonymous]

If you will read the threads carefully, you will be able to answer all your questions yourself.

The point being made is: what do you know about what nurses do? And how can you help the really good ones?

i have read them very carefully-you are not telling me anything I don't already know.I think you have to read and comprehend what was said....I have been around nurses for 15 years-some good some bad.... what I have observed in a HHC setting is female nurses have a difficult time thinking logically as opposed to emotionally. I have a female boss who is a DOO/RN-she has absolutely no business acumen what so ever. Emotionally charged, high anxiety, illogical.... Same with several other DOO I know. How I can help them? lets see-come with a better attitude and drop the the world owes them something...

 

[Anonymous]

AEs get the weekend off, don't they? They go home at 5pm every day or soon after, just like the branch staff. BUT, CTC's work 7 days a week most of the time.

Don't AEs get to spend time with their families? My spouse, who is a CTC, and I would like to have time together. We would actually like to go on a 3 day trip together that doesn't include Amedisys meetings or Chairman's Club.

We would like to have time to walk the dog at night. But, that is difficult when Amedisys work continues on into the late evening, sometimes past midnight, just to get the work done.

So, while AEs are actually enjoying life, my CTC has no life.

Can you tell I don't like this at all?

So how about all you AEs jumping into my CTC's shoes for awhile. Try having to put up with DOOs in multiple branches who don't want to take a referral because they are understaffed. Try putting up with DOOs yelling and screaming and cursing at you on the phone when you are just trying to get your work done and have the PATIENT seen...so you can meet your numbers too.

Try getting an IV antibiotic through a DME company out to a home when the patient is released from the hospital at 4:30 on Friday afternoon and have the nurse out by 9 or 10pm to give the next required infusion. Did I mention, the branch closes at 5pm on Friday?

Try getting the weekend nurse on-call (who covers several branches) to get back with you in a timely manner when you are under the gun to get your patient seen. Especially when the clinical manager forgot to schedule a field nurse for critical care or scheduled too many patients in a day. Try calling the patient or their family contact to apologize for Amedisys not getting out to see their loved one.

Try giving information to the branch AGAIN because they won't or can't read the information sent in on laptor. Information that took forever to enter because it was so complicated. So many medications. So much everything. Such critical care.

Try putting up with AVPs that only care about getting their bonus; that don't understand or care how many hours you work to get the job done. Try being so exhausted that you are afraid you will make a mistake and lose your license. Did I mention AVPs go home to their families every night?

There is a lot more too lengthy to list.

When you have been in their shoes, then come back and tell me that you should get credit for the work they have done. You go do as much work and then you will have the right to complain that you have to fight for your credits.

this is an old and tired argument-discussed at nausem.... suck it up or go back nursing at the hospital....

you may not have a choice-a mess it is could be closing....

 

[Anonymous]

Every CTC I have EVER worked with in Western Pa has done nothing but sit on their lumps at a hospital or at a fax machine (Judy).

They sit in the office until lunchtime (Trish), then get to go to a hospital without their own home care and simply write orders.

The do illegal gathering of referrals by meeting with patients (Tammy) and calling their doctors for them.

They do not sell or advance the interests in Amedisys. They are glorified customer service agents. They do not see the pts, only the H&P and order and sometimes only the order. They don't even know what the doctors look like, heck one constantly doesn't know if they are male or female.

Too bad our AVP is too blind to realize this. He actually thinks they are doing well, meanwhile they benefit from the AEs work.

 

[Anonymous]

Every CTC I have EVER worked with in Western Pa has done nothing but sit on their lumps at a hospital or at a fax machine (Judy).

They sit in the office until lunchtime (Trish), then get to go to a hospital without their own home care and simply write orders.

The do illegal gathering of referrals by meeting with patients (Tammy) and calling their doctors for them.

They do not sell or advance the interests in Amedisys. They are glorified customer service agents. They do not see the pts, only the H&P and order and sometimes only the order. They don't even know what the doctors look like, heck one constantly doesn't know if they are male or female.

Too bad our AVP is too blind to realize this. He actually thinks they are doing well, meanwhile they benefit from the AEs work.

this poster is right on-this is exactly what I have seen as an AE-Am's or whatever they are calling themselves this week are glorified order takers...

 

[Anonymous]

Every CTC I have EVER worked with in Western Pa has done nothing but sit on their lumps at a hospital or at a fax machine (Judy).

They sit in the office until lunchtime (Trish), then get to go to a hospital without their own home care and simply write orders.

The do illegal gathering of referrals by meeting with patients (Tammy) and calling their doctors for them.

They do not sell or advance the interests in Amedisys. They are glorified customer service agents. They do not see the pts, only the H&P and order and sometimes only the order. They don't even know what the doctors look like, heck one constantly doesn't know if they are male or female.

Too bad our AVP is too blind to realize this. He actually thinks they are doing well, meanwhile they benefit from the AEs work.

let me guess Daniel S.

 

[Anonymous]

The CTC in my market writes up all orders-- not just facility referrals but MD office referrals that are called into the office or faxed in!! She has had nothing to do with obtaining those referrals but feels she deserves them!!! She also adds disciplines if she feels the patient needs it even if the MD didn't write for it. Unbelievable. Management knows but does nothing about it.

 

[Anonymous]

The CTC in my market writes up all orders-- not just facility referrals but MD office referrals that are called into the office or faxed in!! She has had nothing to do with obtaining those referrals but feels she deserves them!!! She also adds disciplines if she feels the patient needs it even if the MD didn't write for it. Unbelievable. Management knows but does nothing about it.

this is what I am talking about-some ctc's feel it is thier right to do this-a sense of entitlement-they are not creating relationships/selling, they are just taking orders...

 

[Anonymous]

I'll be honest, until recently I was an AM in Western PA and I worked with my AM, PJ, on a daily basis. She worked very hard and did sell. I can't speak for the others mentioned, but PJ is a great employee and was a great co-worker.

 

[Anonymous]

Looks like there is a broad spectrum of experience levels with CTC's. I can understand that.
My comments have been about CTCs that actually are worth everything they do and how they are abused by management.

Also, looks like, from your comments, that some AVPs are clueless about what is going on or simply don't care. My point exactly. Thanks for all your comments. It sets a bigger picture for the whole company with possible suggestions as to what can be done to better the company and the experience of its employees.

Where is HR in all this?

 

[Anonymous]

Looks like there is a broad spectrum of experience levels with CTC's. I can understand that.
My comments have been about CTCs that actually are worth everything they do and how they are abused by management.

Also, looks like, from your comments, that some AVPs are clueless about what is going on or simply don't care. My point exactly. Thanks for all your comments. It sets a bigger picture for the whole company with possible suggestions as to what can be done to better the company and the experience of its employees.

Where is HR in all this?

what can you do about it????

 

[Anonymous]

what can you do about it????

Nothing more than what has been done here. It was hard enough to find this thread to state a position about what is going on at the operational level of Amedisys in our area.

As long as meeting your numbers is the only thing that counts as success, Amedisys will continue to squander its valuable operational resources. How can the company attract great CTC nurses when their hours worked escalate to the detriment of personal and family life?

Why CTCs have numbers is beyond me. Though my CTCs referral sources are already established and she continues to nurture those relationships, she is limited in her territory to get any more numbers than are available in the market. Yet, the numbers continue to rise beyond reach.

It would be a better solution to give CTCs a salary equal to the operational work they do. According to work load, what are they worth? Perhaps, put them on hourly status. No...that wouldn't work because of all the overtime.

 

[Anonymous]

Are you referencing the sales/marketing people or their managers, support staff or their managers, the nursing staff or who, exactly. My experience has been,that there are lots of departments within these agencies, so you really should'nt paint everyone as having the same experience. I've heard Tender Loving Care is a great place to work in marketing, is that still the case?

 

[Anonymous]

AEs get the weekend off, don't they? They go home at 5pm every day or soon after, just like the branch staff. BUT, CTC's work 7 days a week most of the time.

Don't AEs get to spend time with their families? My spouse, who is a CTC, and I would like to have time together. We would actually like to go on a 3 day trip together that doesn't include Amedisys meetings or Chairman's Club.

We would like to have time to walk the dog at night. But, that is difficult when Amedisys work continues on into the late evening, sometimes past midnight, just to get the work done.

So, while AEs are actually enjoying life, my CTC has no life.

Can you tell I don't like this at all?

So how about all you AEs jumping into my CTC's shoes for awhile. Try having to put up with DOOs in multiple branches who don't want to take a referral because they are understaffed. Try putting up with DOOs yelling and screaming and cursing at you on the phone when you are just trying to get your work done and have the PATIENT seen...so you can meet your numbers too.

Try getting an IV antibiotic through a DME company out to a home when the patient is released from the hospital at 4:30 on Friday afternoon and have the nurse out by 9 or 10pm to give the next required infusion. Did I mention, the branch closes at 5pm on Friday?

Try getting the weekend nurse on-call (who covers several branches) to get back with you in a timely manner when you are under the gun to get your patient seen. Especially when the clinical manager forgot to schedule a field nurse for critical care or scheduled too many patients in a day. Try calling the patient or their family contact to apologize for Amedisys not getting out to see their loved one.

Try giving information to the branch AGAIN because they won't or can't read the information sent in on laptor. Information that took forever to enter because it was so complicated. So many medications. So much everything. Such critical care.

Try putting up with AVPs that only care about getting their bonus; that don't understand or care how many hours you work to get the job done. Try being so exhausted that you are afraid you will make a mistake and lose your license. Did I mention AVPs go home to their families every night?

There is a lot more too lengthy to list.

When you have been in their shoes, then come back and tell me that you should get credit for the work they have done. You go do as much work and then you will have the right to complain that you have to fight for your credits.

You clearly have no idea! Maybe you should try reading the job descriptions attributed to each and every job description. what market are you in?... I want to be there! You obviously have lots of business in whatever market you're in and your wife must do very well if she works that hard! Oh and one other thing I'm an AE and I've never had a ctc.. I coordinate every patient work with my cm and doo to assist with ordering dme and we work as a team. oh and one other thing I work every weekend to ensure my agency will be successful because it is my job to ensure our clinicians have a case load and so I work very closely with all of them to ensure every referral is clinically appropriate because i manage my market like my own business and i know my entire care center feels the same way. we work collectively to achieve a common goal Excellent patient care! sorry your wife is so unhappy .... I would be greatful to have a clinical partner to assist me out in the field.

 

[Anonymous]

You clearly have no idea! Maybe you should try reading the job descriptions attributed to each and every job description. what market are you in?... I want to be there! You obviously have lots of business in whatever market you're in and your wife must do very well if she works that hard! Oh and one other thing I'm an AE and I've never had a ctc.. I coordinate every patient work with my cm and doo to assist with ordering dme and we work as a team. oh and one other thing I work every weekend to ensure my agency will be successful because it is my job to ensure our clinicians have a case load and so I work very closely with all of them to ensure every referral is clinically appropriate because i manage my market like my own business and i know my entire care center feels the same way. we work collectively to achieve a common goal Excellent patient care! sorry your wife is so unhappy .... I would be greatful to have a clinical partner to assist me out in the field.

You are so full of crap. NONE of you work on the weekend. Sure you're probably done the occasional conference or trade show, but NOBODY works the weekends on a regular basis.

If you are working on the weekend, you need to figure out a way to get your work done more efficiently.

 

[Anonymous]

AEs get the weekend off, don't they? They go home at 5pm every day or soon after, just like the branch staff. BUT, CTC's work 7 days a week most of the time.

Don't AEs get to spend time with their families? My spouse, who is a CTC, and I would like to have time together. We would actually like to go on a 3 day trip together that doesn't include Amedisys meetings or Chairman's Club.

We would like to have time to walk the dog at night. But, that is difficult when Amedisys work continues on into the late evening, sometimes past midnight, just to get the work done.

So, while AEs are actually enjoying life, my CTC has no life.

Can you tell I don't like this at all?

So how about all you AEs jumping into my CTC's shoes for awhile. Try having to put up with DOOs in multiple branches who don't want to take a referral because they are understaffed. Try putting up with DOOs yelling and screaming and cursing at you on the phone when you are just trying to get your work done and have the PATIENT seen...so you can meet your numbers too.

Try getting an IV antibiotic through a DME company out to a home when the patient is released from the hospital at 4:30 on Friday afternoon and have the nurse out by 9 or 10pm to give the next required infusion. Did I mention, the branch closes at 5pm on Friday?

Try getting the weekend nurse on-call (who covers several branches) to get back with you in a timely manner when you are under the gun to get your patient seen. Especially when the clinical manager forgot to schedule a field nurse for critical care or scheduled too many patients in a day. Try calling the patient or their family contact to apologize for Amedisys not getting out to see their loved one.

Try giving information to the branch AGAIN because they won't or can't read the information sent in on laptor. Information that took forever to enter because it was so complicated. So many medications. So much everything. Such critical care.

Try putting up with AVPs that only care about getting their bonus; that don't understand or care how many hours you work to get the job done. Try being so exhausted that you are afraid you will make a mistake and lose your license. Did I mention AVPs go home to their families every night?

There is a lot more too lengthy to list.

When you have been in their shoes, then come back and tell me that you should get credit for the work they have done. You go do as much work and then you will have the right to complain that you have to fight for your credits.

AMEN!! I'm a former AE & I have to agree with most of what you're saying. CTC's do get the short end of the stick on a lot of things but I can tell you the AE(s) aren't living the high life as you might think, at least I wasn't. It's no fun being in an area that is overflowing with HHC's to the point there's one on every corner & in every medical building. Then to have no support from anyone but told if you don't bring in the business then you're gonna be put on a "plan". Yes, also with unattainable & unrealistic goals! I worked just as hard as a CTC because we didn't have one so I was playing both roles. This company is a joke, from the "core beliefs" to the training, to the lack of marketing & support! The only belief they have is do what you're told & don't complain!!!! Too bad because I truly believe Bill Borne's vision is something to be part of, unfortunately, he's hired IDIOTS who don't know a lick about running a business. I came from Pharma & I can tell you it's more structured in it's training which gives you a clear idea of what, how & who to sell to. Amedisysss idea of training is: "we're the nations largest HHC, our nurses have laptops, we have mercury doc (what a joke) blah, blah, blah. You want some solid advice, DON'T WORK HERE unless you absolutely have no other choice. Should you be so unfortunate to have to get out ASAP!!!!
I have sooooo much more to add but I think you get the idea.

 

[Anonymous]

A--------MEN, A----MEN, A----MEN, AMEN, AMEN, (sing it over), A-----------Men, A-----men, A-------men, AMEN, AMEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Anonymous]

let me guess Daniel S.

Are you referring to the AVP with very little sales experience, no management experience, and NO DEGREE? What a joke of a management choice!
I agree with the above post regarding the CTC's in Western PA. Trish was a bitter/back-stabbing b#%*h, who sat at her desk until noon, went to lunch, and then finally went to the hospital to pick up her orders for the day. She was a cancer in the office, yet was thought highly of.
As far as the company is concerned.....RUN. Run far and run fast! In less than two years with the company, we had five AVP's, three VP's, and 100% turnover in AE's. I was one of the lucky ones that found a job with a great company prior to getting terminated. Too many others were not as lucky, which is sad!
The company did screw me out of over $10,000.00 dollars in bonuses that I had earned. They gave the credit to the wrong people who received my money and made President's Circle because of my efforts. When I brought this to their attention, they said that they couldn't pay me, but would ensure that it wouldn't happen again.
RUN!