This is a great example of upper management being dishonest, abusive, unsupportive and downright shady. For example, Jack has NO idea how to manage, hire, train or run the west but continues to be allowed to drive it into the ground. How can there be so much turnover but no accountability? Oh I forgot... it is because the reps are and were ALL lacking in some way. Wait - didn't Jack hire and train all the reps? Isn't HE the common denominator? Also, I find it curious that over 20 reps can leave California on Jack's watch and he is still allowed to run the show. He is passive-aggressive and always has a "gotcha" agenda. Chuck...this is free advice- pay more attention to what is happening and why. It may benefit you to have an exit interview once in a while to find out why people are leaving or what their experience has been. I would listen in on the team calls once in a while and ask yourself if they would inspire you? If you had this information compiled then you would be able to make changes. Your "team" doesn't want you to know the truth. The cowboy mentality needs to be roped in and HR needs to start asking questions. How much $ has the turnover cost BRLI? Do you have market data to suggest what type of rep would do the best in the BRLI culture? The company culture needs a lot of work; I have never seen a company that bullies, humiliates, gossips about their Salesforce like BRLI does. The so called sales support team all have terrible attitudes and act like they are being bothered when asked to do their job. The craziest thing is that these employees who display such disgusting behavior are actually rewarded! Additionally, the interviews are VERY misleading and Jack knows it. These are just HUGE hints... I guess if no action is taken then nobody really wants to know the truth. Chuck- my intention is to bring these serious issues to your attention so that you have an opportunity to fix them. The company has created a culture when everyone is pointing the finger at the sales people. Gary isn't going to rat out his boys... It is very sad because the company has amazing products, talented sales people and a management team who has a fist pounding mentality with no appreciation for those who are working hard. Treat sales employees like they are valued and they will become valuable.