Then your KAM is doing more than ours is.
All talk, no action
Don't blame the KAM, all they do is deliver the message that HQ tells them to do. Not a hard job as they just deliver messages. Do not think for themselves. If USMM tells them to jump, they jump. Of course one wonders who is calling the shots at HQ because they are never hit their target? Will see my KAM next month on his quarterly visit. Crazy.
And best of all no accountability. I love this job. Ticket to my next promotion.
Hilarious. Because you don't see your KAM every day and they don't call on the same people you do, they are invisible and worthless. You know the home office thinks this about you, right? You know, that reps only work from 10-2 and don't know how to give a real product presentation, and can't see anyone without providing lunch. Funny how other people's jobs look so unimportant and easy from the outside. Here's the difference though. I've done your job.
WTH?
I know most KAMs started out as Reps and went thru the process. That makes it even worse because they should want to help us out and be seen with us. We all know that they do Account Plans and present to USMM twice a year, they also see their accounts (most have 4 or 5) once a quarter. So in my estimate they are required to have, at most, 22 meetings per year. Again, what are they doing the other 238 working days in the year? Do they need to prepare 10 days for each meeting?
Then your KAM is doing more than ours is.
The accounts and people who do not see sales reps do not want to associate the KAM with a specific product. What executive wants to talk about the product PI? Larger accounts are visited far more than once a quarter. There is a lot of phone, email, and planning time but roughly a half day to day for a really in depth customer meeting.
KAMs I work with want to help the reps. But this is not the same as making joint calls. It seems unless the KAM can magically score you a lunch or re-open a closed office, many in the sales team thinks they are worthless. When we discuss broader initiatives, too many reps want to know how many scripts this directly generates. Few reps get the idea of deeper understanding of the account and how this creates opportunities for reps to sell. It is not a direct selling opportunity in and of itself. Are you one of the few dream reps that really understands a non product approach and what value this provides to the account? Do you understand the follow up opportunities? I would guess about 20% of the reps I work with really get this. So guess who I work with the most, try to help the most, and who knows exactly what I am doing.
Why does someone need performance metrics of a KAM? Do you have this for an MSL? An ADCA? I sure don't have this for a rep.
Too funny. Every Gen Med rep I know has the same story. Kinda funny the comments from the "we know more" crowd who belittle those of us who see the truth. Laughable. They stay quiet as tit mouses so as not to have us question what they're doing. Then, when they do lift a finger, the whole freaking world needs to hear about the one "in service" or one "pharmacy lunch" they knocked outta the park. Crazy. Read mine like a book.