I used to work for a smaller pharma company and that’s pretty much how they did it. We had a few managers who managed a lot of reps, but they rarely flew in to ride along. They were basically admistrative assistants- approving expense reports, advocating for their reps’ career growth, triaging the most important communications to the sales force, solving problems, and most importantly- cheering us on. Reps were hired who were experts in their territories and were treated like the valuable experts they were. Our sales continually outperformed forecasts and it was a great place to work. There was almost zero turnover. How did it end? With a buyout.
Novartis does every single thing down to the most minuscule the opposite of that company. Just like everyone here, I’m just waiting for the next opportunity.