After taking a week to reflect on my departure from Patterson following 15 years of dedicated service, I want to first express my gratitude for the opportunities you’ve provided to my family and me. However, now that I have been "laid off," I have gained an outside perspective, and it’s become clear that the daily efforts are dismantling what was once the most prestigious company in the dental industry. Patterson has become increasingly beholden to failing partners who are ill-equipped to navigate the evolving landscape, much like those within the organization who are scrambling to stay relevant. Mediocrity is being rewarded, with no accountability for legacy reps who show little motivation to grow their business portfolios. Many of my colleagues routinely bypass multiple dental offices on their way home early, assuming these offices, especially those part of a DSO, aren’t worth pursuing. Worse, there seems to be little emphasis on presenting modern solutions because Patterson is failing to educate and equip its reps with the necessary tools. The majority of branches lack proper demo equipment. It’s hard to imagine any practice committing to new technology—technology that must be integrated, trained on, and used with patients—without ever touching it first. And when doctors do want the opportunity to see and present equipment, they often have to pay out of pocket to travel across the country just to have that chance. Meanwhile, you stand in front of us, telling us your "accountants" believe it's a viable option to reduce reimbursements, as travel costs skyrocket. I’ve personally spent thousands of dollars of my own money on lunches just to get time with clients.
I’ve witnessed firsthand the shift in focus, where DI (Digital Impressions) was overlooked for years, allowing iTero to take over the market. Now, after 15 years of missed opportunity, there’s a sudden pivot to scan/send technology. It will take five sales of PrimeScan 2 to match the revenue of a full system, but the market focus has changed too late to make a meaningful difference. Yes, the technology remains superior (as someone with 10 CEREC restorations, I can vouch for that), but Patterson missed its chance.
And after working 14-hour days at DS World, selling hundreds of thousands of dollars worth of equipment, I returned home only to be terminated and immediately locked out of the system as if I had done something wrong. The severance package offered was riddled with unreasonable stipulations, limiting what I can and cannot do moving forward. Are you aware that as of April 23, 2024, non-compete agreements will no longer be enforceable?
As a middle-aged, hard-working employee who was once loyal and dedicated, being let go during the fourth quarter, heading into the holiday season, feels like a calculated blow. You know the industry is under a hiring freeze, and job opportunities are scarce. Yet, this is the treatment afforded to those who have given years of service.
In conclusion, I have no doubt that many of you, as individuals, are professionals of integrity and compassion. But it is clear that leadership, as a whole, has been beaten into submission, unable to do the right thing or stand up for those who have stood with you in the trenches. A culture of "self-preservation" has taken hold, and the organization has lost sight of its most important asset: its people.
Lastly, it’s a well-known joke among reps that our leadership team, despite their hefty paychecks, demonstrates little respect for us by dressing in jeans and Nikes while preaching excellence. In contrast, I was once sent back to my hotel by the respected Jim Wiltz on my first day of training for forgetting my tie, with transportation arranged to ensure I retrieved it before being allowed to return. Patterson was once a company that valued excellence and professionalism. I hope it can find its way back.