Even though MG and GC are complete tool bag / pricks, why the hell would the customer call either of them? Boston is the one promising to "support the needs of Fuse customers." Its going to fall on Boston and yes, it is going to be a huge issue. Boston reps wont know what to do and the guys in Nashville wont be flying out all over the country to solve problems, even if they did, some of the problems need to be addressed immediately or they cannot do cases.
Sadly Fuse is going to die on the vine. Boston is shelving it as Pentax has backed out. If pentax is smart, they will lost Boston incur large financially loss from supporting it in addition to ruining relationships with accounts by lack of support preventing them from driving business in the surgery centers. Then once they cant stand to continue the loss, Boston will either have to sell it for one hell of a steal or offer to buy back the fuse systems from each customer for what they paid for it as a good faith and investment towards building relationships.
I have no animosity towards Boston and buying EC. Hell, February will be a fat pay day for me. Sadly Boston has not a fucking clue as to what they just bought. Sure, they will probably succeed due to the pure size of the organization but I anticipate a lot of issues for the first year or so when they take this on.
They are cutting out custom kits and only offering 4 or 5 configurations. Air Water Suction valves have been placed on hold with anticipated release in Q3. I am willing to bet they see more a larger loss of business than growth relating to the purchase of our products during 2017.