Do you know what is wrong with this division? The inability of its employees to distinguish between right and wrong. There is a fundamental ethics problem, and anyone who knows the Actavis attitude toward ethics violators could have seen this coming from a mile away (Warner Chilcott, anyone?). The place was run by immature "leaders" who seemed to think that creating a system that allowed cheating and artificial numbers inflation was the same thing as legitimately building sales.
The original reps and managers created the arbitration and allocation system. Reps who knowingly falsified arbitrations (you know, the ones who would sit down at a nurse's desk and shoot themselves a falsified SPP email from the nurse's account) cheated, period. It wasn't that hard to track SPP in a legitimate way, and it wasn't hard to provide actual, verifiable proof as opposed to a generic email. And allocations? Also easy to be pretty accurate. Sit down with a scheduler, go over a doc's calendar, count the Botox cases and units used, and figure out what percentage of that hospital's business belonged to that doctor. Some people even under-allocated to be on the safe side, knowing the Ponzi scheme couldn't possibly hold forever. And I knew a lot of honest people who were horrified and irritated at the way they were passed in rankings by someone who would send themselves a fat, fake email. Those honest people continue to do their best, hoping the system will finally be made right, and legitimate.
Managers pressured reps to "find" arbitration at the end of the quarter. Reps who said there was no arbitration to "find" were harassed and managed out. Reps who falsified info were promoted into management for their "performance," or they won award trips, even having the gall to give thank you speeches at awards dinners.
Some reps felt pressured to "find" arbitration and did it, even if it was a lie, in order to save their jobs. Many, many other reps left, because it was demotivating to realize that every quarter the cheaters would make far more money than the non-cheaters, and your job would be in jeopardy if you didn't cheat--and they didn't feel right giving in to the pressure to cheat. It just wasn't worth it to stay when you could leave, make the same money, and work for a company whose rankings and payouts were legit.
Now here's the shit of it: not every rep who was fired was guilty of cheating. Actavis, however, didn't care (see their Warner Chilcott actions). That's lousy, considering that cheating managers were able to keep their jobs. And yes, any manager who pressured anyone to "find" arbitration, harassed reps who didn't, and approved false arbitrations and allocations was a cheater. Managers knew the numbers were pure bs for so many reps. That means they were in the wrong, for the ethically impaired among urology division employees.