Why hundreds of US pharmacies are closing

Changing consumer trends and market dynamics are leading to hundreds of pharmacy store closures in the U.S.

Brick-and-mortar locations are losing to mail-order and digital options, according to a J.D. Power study of pharmacy customers. Between 2023 and 2024, overall customer satisfaction in physical drug stores declined 10 points on a 1,000-point scale, and satisfaction scores for mail-order pharmacies increased six points.