The vaccine whisperers: Counselors gently engage new parents before their doubts harden into certainty

As a mother, Marie-Hélène Étienne-Rousseau wasn’t dead-set against vaccination, in a mind’s-made-up, won’t-even-talk-about-it sort of way. But she was vociferous enough to have the nurses worried. Again and again, she’d explain that she’d read plenty online. That she’d heard frightening stories about these shots. That she wasn’t convinced they were good for her kids.