At Amazon’s PillPack pharmacy, new hires do ‘empathy training’ by sorting pills while wearing bulky gloves and glasses

Amazon-owned PillPack is operating in a crowded space, but believes that it stands out because of its focus on customer experience. CNBC sat in on an empathy training at the company’s Somerville offices. Here’s how PillPack employees learn about what it’s like for users to juggle multiple medicines.