Yes, the reps are accountable for everything. If they miss quota, they are eventually dismissed. The managers have no accountability and just blame reps for lack of performance which is the worst things leadership could ever do. This is one of the several reasons why this conpany is so toxic and dysfunctional! There is absolutely no consequence for the executive directors and above for lack of performance, even though they are the biggest part of the problem! They just love to dole out the pips!!