When the Cows come home

Quote
Anonymous said:
Didn't read that book, " Excuses losers make because they don't know how to sell." Physicians are using these devices, too many with skin in the game. Do you really need me to teach you how to promote this monitor? Stop complaining or quit. Sounds like you have already given up.
Click to expand...
Too many with skin in the game? How many units a month do our medical board members use? Combined how many?
Wow, that low. Our medical board does not even see that great of need.
 






Anonymous said:
yes i will. Thanks for the recognition but i already know i am. Give me your three biggest objections and i will tell you how to overcome them.
Click to expand...

its always easy to sit at the top of the hill and throw mud down. No one needs you tell them how to sell, get into the field and actually give it a try. Management tells us a lot of things but its a whole different story when your in front of the client trying to explain to them why their patient's are getting bills over $1000 and didn't know that is what it was going to cost them. Try explaining to the clinic why the called for an update and were on hold for 25 minutes. I mean are we that busy? Try telling the clinic why we decided to wait 2 years before actively collecting on 2008 money. Why weren't we working on it back then? There's all kinds of issues with processing and service, until you get your act together, why don't you leave the selling to someone who has been in the field and has actually sold something in their life.
 






Anonymous said:
yes i will. Thanks for the recognition but i already know i am. Give me your three biggest objections and i will tell you how to overcome them.
Click to expand...

SERVICE, SERVICE, SERVICE, and of course, Coverage............Take your pick big guy/gal, you have no clue how to sell, just push the burden to those who get blessed out every day of the week!
 






Anonymous said:
yes i will. Thanks for the recognition but i already know i am. Give me your three biggest objections and i will tell you how to overcome them.
Click to expand...
You should go with Phil to an insurance company meeting. Help him!
The ones at those meetings are not MD's that have ordered and seen 200 pages of reports and get all the customer complaints. I would think that is easier than selling to customers we have scr*wed.
 






Don't you mean go to the meetings with the hired consultants rather than Phil. CardioNet hires people to go and develop relationships with payors as Phil has no relationships................remember, they told him that Medicare wasn't reviewing MCOT payment. Guess his contacts didn't know what was really going on with Highmark. Get a real professional to run contracting, not consultants. But what about the Service. Fix that one without getting fired!
 






Anonymous said:
its always easy to sit at the top of the hill and throw mud down. No one needs you tell them how to sell, get into the field and actually give it a try. Management tells us a lot of things but its a whole different story when your in front of the client trying to explain to them why their patient's are getting bills over $1000 and didn't know that is what it was going to cost them. Try explaining to the clinic why the called for an update and were on hold for 25 minutes. I mean are we that busy? Try telling the clinic why we decided to wait 2 years before actively collecting on 2008 money. Why weren't we working on it back then? There's all kinds of issues with processing and service, until you get your act together, why don't you leave the selling to someone who has been in the field and has actually sold something in their life.
Click to expand...

If everyone works under the same parameters, then why are some excelling and others like you just complaining? Try learning how billing works, you haven't a clue on the collections process and in case no one saw the Medicare coverage policy is a "local determination" Not until there is a national coverage policy will any company have the support of all the private pays.
 
























Anonymous said:
Apparently not you!!
Click to expand...

Only Phil or David Ubelle would reply with this statement......and neither know what is going on in the offices as they sit in their office and comment on cafepharm.........yes, true professionals at Cardionet home office. Great job laying off people with cancer and those who just came on board Dave, your concern in the SC Region was about 5 months too late! Maybe you are feeling guilty about what you did or didn't do??? Poor Phil, we know he does nothing but watch this board...............really, at least tell us that you got turned down again by United instead of saying we are in negotiations!
 






you guys want some cheese with that wine? get over it, get to selling. Its the answer anyone in management will give you when you ask them what we are doing to improve customer service, improve the device, improve clinical indications, matter of fact the company is so good, we have made no major changes for three years and are still the best out there. Customer service is the best in the industry. They know everything and excel in providing the best service to all of our clients. There are no wait times when clinics call in, they are just lying to you. If there are hold times, its just because on that day at that very time, there was an unusual amount of calls that came in. Enrollments and patients are turned around the same day, its the patient's fault that it takes more than one day to get on service. And if we can't process the script its because the client submitted the rx wrong. Oh yeah, if you want any information about phone metrics, inaccurate rxs, and payor denials, we will get them to you, next year.
 


















Anonymous said:
yeah, get rid of them!! Not enough reimbursement, no insurance contracts, everyone in house is stupid, forecasts too high, no direction, so and so drinks too much..... Pathetic!! Biggest bunch of babies I have ever heard. Would you like for us to come tuck all of you in at night and read you a bedtime story?
Click to expand...
How about: "BCBS, UHC, should know soon" or " in negotiations".
"C5 out by Heart Rhythm".
"there are no customer service issues"
"Pods are more efficient by a full day to get patients on service" oops,"even with this setback we are still down 1/2 a day"
The best one ' "do not call in today because we have remodeling going on"
 






Anonymous said:
How about: "BCBS, UHC, should know soon" or " in negotiations".
"C5 out by Heart Rhythm".
"there are no customer service issues"
"Pods are more efficient by a full day to get patients on service" oops,"even with this setback we are still down 1/2 a day"
The best one ' "do not call in today because we have remodeling going on"
Click to expand...

well said. Don't forget the "don't call us, your calling in is causing high call volumes and increasing wait times" what was that? You're calling us because you want to clarify something we did wrong? we don't make mistakes, stop calling and just get to work. What you sent in an enrollment? We process that in two days, except when we are back logged with other things. What we haven't checked benefits on a patient for three days? why are you calling us, go back in the field and worry about your referrals, We are the best of the best of the best. We'll have a few meeting and get back to your concerns next year.
 






























Anonymous said:
Why was he fired?
Click to expand...

We reorganized and he ended up reporting to Ann Sweeney, who might be the worst manager I have ever seen. Bottom line, I believe that she fired him because he was trying to make improvements to a department and she would rather cover her tracks than admit anything is wrong with her unit. She plays a great political game. She has a track record for firing people who want to make advancements to the way we do things. If you want to keep a job under her, its important that you tell everyone how great the team is and how it works perfect. Read some of the other blogs on here and you'll see that this is a position that most people share in terms of her. In regards to Mike, he is a great person, was a great manager, and when ever something did go wrong with customer service, Mike was quick to do whatever was necessary to remedy the situation. Great great guy.
 






Top Bottom
Back
Quote