Summarize Castle

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Anonymous

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Can we summarize the issues with Castle after having this thread up for just a short time?

1. Sales representatives are turning over between 14 days to 90 days with only a small percentage making it past the 90 day mark. Entire divisions have turned over in a few months time.

2. Sales representatives who are performing the unreasonable expectations may also be let go.

3. The DVP's are abusive and selling against the representatives and keeping accounts.

4. The one week of home training is unpaid which we have established as illegal.

5. The sales program is incompatible with the I-Pads we are given but we are still accountable.

6. The number of new contacts required is mathematically impossible in most territories.

7. There is no confidence in the National Sales Manager.

8.There is a culture of conflict between sales and inside personnel and a high level of mistrust.

9. The salary and lack of expense reimbursement are not par with the industry.

10. The reputation of Castle is quickly eroding due to the high turnover in the field.
 
















All true from where I am standing. Also a HUGE lack of training among some DVPs. The just pull a door and the sales will come may have worked 180 days ago when most of the DVPS were doing the seeking but according to my most recent visits to pain managements office tel me different. I was advised the industry has changed radically by the doctors as well as office managers. They tell me the competition has multiplied greatly since then.

Not knowing anything about medical ain't sellin any more LP!
 








Anonymous said:
One thing to add is that they do not pay you for all samples. Offices will say they sent in samples but the office does not give you credit for them.
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My challenge to you????

Find the paper trail for that sample. Most req forms are in triplicate, so you should not have a problem following up with the clinic and ensuring that they received results from the lab.

Also, most states have very strict laws regarding commissions. If Castle is indeed doing what you are saying, they are in violation of numerous federal and state laws. Your local Labor Board or commissioners office would be happy to provide you with clarity on this issue.
 








I did all that you are saying and the minute I did I was fired. This was the only time I followed up on a sample. The sample came from a physician that was showing zero on my ledger. I had a number and asked my DVP. He did not follow-up. I asked my customer service rep and she was checking into it. The next thing I knew she wasn't answering my e-mail (she always did before) and I was fired the next day.
 








Anonymous said:
I did all that you are saying and the minute I did I was fired. This was the only time I followed up on a sample. The sample came from a physician that was showing zero on my ledger. I had a number and asked my DVP. He did not follow-up. I asked my customer service rep and she was checking into it. The next thing I knew she wasn't answering my e-mail (she always did before) and I was fired the next day.
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Now you have a cause of action and no job. Sound like you have nothing to loose. Lawyer up and tell us about it. castle is owned by a person who is wealthy beyond imagination.
 
















Anonymous said:
All true from where I am standing. Also a HUGE lack of training among some DVPs. The just pull a door and the sales will come may have worked 180 days ago when most of the DVPS were doing the seeking but according to my most recent visits to pain managements office tel me different. I was advised the industry has changed radically by the doctors as well as office managers. They tell me the competition has multiplied greatly since then.

Not knowing anything about medical ain't sellin any more LP!
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You have brought up a really interesting point. Castle is not the only one trying to do a "land grab" there are a lot of other companies trying to expand as well. The DVP's were selling in a different environment.
 








Anonymous said:
You have brought up a really interesting point. Castle is not the only one trying to do a "land grab" there are a lot of other companies trying to expand as well. The DVP's were selling in a different environment.
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I think land grab and expansion are two very different things. Like when they opened up the west and people ran across the wide open plains to grab a piece of land. If you didn't cultivate that land then you waste your efforts. That is Castle. Expansion to me is more like, you have cultivated what you have, and you want to use your product and satisfied customers to help you grow and expand. That's where I see the flaw in Castle's approach. Well that is one of the many hoorible broken cogs I see in Castle's approach.
 








Did anyone ever consider why they dump after a max of 90 days? Think about when insurance kicks in and unemployment as well. This minimizes those cost to the company.

That, my friends is a huge savings in overhead. Don't let Rob lie and try and tell you all that it's too expensive to rehire and source for more employees. Its far less than what insurance and unemployment would cost.
 








We can put that in the "lack of experience category." They really know nothing about the industry so they do not make smart decisions. They are making decisions based on a small piece of the business and not the entire industry. They will eventually get gobbled up by the competition. There is no long term growth strategy. I am sure they will want to sell.
 








Maybe all of the above is the reason the previous National Sales Director left and took so many sales representatives with him. This pump and dump philosophy may be Scott's and the National Sales Manager refused to treat his sales representatives this way? Who knows. I guess we will see.
 








Anonymous said:
Maybe all of the above is the reason the previous National Sales Director left and took so many sales representatives with him. This pump and dump philosophy may be Scott's and the National Sales Manager refused to treat his sales representatives this way? Who knows. I guess we will see.
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Wait? Rob wasn't the first national Sales manager?!?!
 








No, the previous manager left and took most of the sales force with him and formed a new company. The DVP's we have were the leftovers who did not go. Rob wanted to go but wasn't asked.
 








Anonymous said:
No, the previous manager left and took most of the sales force with him and formed a new company. The DVP's we have were the leftovers who did not go. Rob wanted to go but wasn't asked.
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So, another example of Robs lack of experience in healthcare and sales leadership? Something makes me thing that Scott is grooming him. This is why he's lasted so long.
 
















So the story goes, one national sales manager and four managers (DVP). National sales manager left with three of the managers, the fourth manager, Rob, asked if he could go, but they said no. He then fooled Scott on his abilities and he was promoted. He promotes his reps to management and they got all the left over accounts handed to them; meaning, the accounts that didn't go with the above mentioned management that left, was given to LP, KG, and the rest of Rob's moronic sales reps that were promoted to management.

What a bunch of winners, huh? They ride us, but I'm actuality, they suck! And I highly doubt the accounts the legitamately landed are still with castle.
 
















Another piece of the puzzle just so everyone knows is that the number one sales representative was given his accounts by his manager when he started. The managers have a choice whether to give accounts to territory managers or keep them.
 








Anonymous said:
Another piece of the puzzle just so everyone knows is that the number one sales representative was given his accounts by his manager when he started. The managers have a choice whether to give accounts to territory managers or keep them.
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So what your telling me is this, instead of Bonji we all should be saying Bullshit!
So how does a good to great sales rep keep his territory from a less than honest DVP? That is the question I have for the board? We have all seen them sell in ride alongs. Nothing learned here.
 








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