Look up “Goodhart’s Law” and other examples on Wikipedia. Describes perfectly how the sales force is measured. Create meaningless but easy to count (or manipulate) measures. Then bellow about poor performance even while the dear metrics are metHe thinks that because a pediatric nurse or office manager will take a phone call to place a regularly occurring monthly order that other HCPs will stop to chat on the phone?
He needs field exposure and common sense
Yup. Too bad they don’t use same metric for Managers! Really bad management at Pfizer Pfun!Look up “Goodhart’s Law” and other examples on Wikipedia. Describes perfectly how the sales force is measured. Create meaningless but easy to count (or manipulate) measures. Then bellow about poor performance even while the dear metrics are met
He did what he was told to do...sell PFE Connect to the rest of the organization. I'm sure that you have noticed that the "3 Senior Leaders" that pushed out this concept...have all moved into different areas of the organization. They said one thing was going to happen during BM3...and something different happened. Go figure...Answer the phone……they want you back.