Salesforce.com ...... stay away from this POS online CRM time consuming software like the plague....
This so called CRM cloud-based software SalesForce.com is destroying our company sales,
people spend 2 hours everyday feeding it with information about contacts, appointments, calls, activities, price quotations, searching for more than 10K+ SKUs to properly reflect what is to be sold, and finally ....... report actual sales, so someone can create reports within SalesForce.com, yet we are still required every week to create sales reports & presentations in Excel & PowerPoint anyway, so now we have less time so actually sell and service our corporate accounts, because we have to "take advantage" of the so called "sales tool" which in all honesty is crap.
A group of SalesForce evangelists within our company went to the DreamForce event at the Moscone Center in San Francisco, and returned with presentations, videos and lots of "success stories" from OTHER companies, unfortunately for OUR company the story is that our global revenue is decreasing while our sales staff is busy feeding data to SalesForce.com instead of servicing our customers.
The hard truth is that our sales staff doesn't find SalesForce.com useful to actually sell anything, yet we are forced to use it, Account Executives and Managers are leaving our company because they are forced to log everyday to SalesForce.com to feed it with info, being forced to an unofficial 10 hour work shift to properly accomplish our daily jobs + SalesForce, or dedicate each and every Monday to update SalesForce at the expense of servicing our customers and bringing new business to our company.
Our upper management is afraid to admit that the "investment" they made in SalesForce has been a complete failure, and now that Global Corporate Sales are down our sales staff is threatened about loosing their jobs because they are not using SalesForce "correctly".
Way to go....