Having worked there for the last decade and left last year, I see that elitism is alive and well there. NSM was both a good meeting and a time to dread - referring to the awards dinner. You just held your breath that someone you knew who won had a sense of humility and respect for all of the hard work that his/her colleagues put in their own territories.
I along with others truly believe the combination of ranking territories and allowing the top dog to pontificate on stage is part of the goal of motivation for others to follow their example or, re-evaluate whether they’re cut out for this job and go elsewhere.
The company has lost it’s reputation as a destination employer (where you want to retire) and I don’t see it getting any better going forward. If BA thinks his cost cutting last fall through layoffs will help turn it around, i for one don’t see it happening.
The culture has changed for the worse, the leadership team leads through fear and intimidation, the FRM’s think they’re untouchable while they bring NO VALUE and there is more elitism within certain franchises while others hang on for survival.
Hopefully someone will take aside the “best of the best” winner and educate them on what it means to be humble and appreciative.