These posts are comical! For years MSLs at Ikaria did nothing--afraid to leave their houses and actually visit doctors. No ISTs submitted, no publications authored, no KOLs developed, NOTHING! Now we have an MSL Director who knows how hospitals work, who has some juice in the company, and who can actually coach and manage, and all you can whine about is that he isn't a scientist? What an ego you must have! You think your education creates value for your employer and for patients? Guess what, it's meaningless.
Do your freakin' job. No more, no less. No one is asking you to break the rules--if they do, call the compliance hotline and rat them out. (I'm sure you would not hesitate.) You get paid close to $250k a year to travel around and talk to an educated customer, and are accountable for very little. You've got nothing to complain about!