Next time you see your manager look them in the eye and ask them? This maybe the only truth on this thread. That’s all I’m saying. Or if your close with honey badger she may tell you I know she has a few reps that she is close with that know a lot .
DBMs will be too busy trying to justify the value that they bring to the company post COVID-19.
Do you interact with customers?
Nope. Not permitted in offices.
Do you coach up the reps between calls?
Yes, after each call when the rep gets into her car, I call her from my car and she tella me what happened, and then I put it in a form.
Have You Actually Witnessed ANY interactions with customers?
Yes. I go on Veeva Virtuals WITH the rep.
So, why don’t you just stay home?
I NEED to be in the field.
Are there any customers that YOU help reps with?
No, I just tell the rep how to talk to somebody that has zero time for me.
Since there are no promotions, IC is capped, Novo is going to Call Metrics on Steroids what’s your plan to motivate?
I will approve expense reports in a timely manner, and look thru Connex for HOURS and give my removed from reality approach that only works on Conf Calls. I will also create multiple “lead positions” with Acronyms to have reps do the BS that I don’t want to do.