The managers and the reps on this thread are both right. Recently retired from this JOB and very happy to be out of it. I find it amusing to see my old friends fighting about this or that.
This, is a PANDEMIC. Reps are right because they are LISTENING to their customers. They are actually being patient-centric or at least practice-centric. They see it all first hand every day. They have brain to know they are NOT a front line provider nor a 1st responder. They are simply a pharmaceutical representative marketing approved drugs, period. And they know they can only, legally, talk within the bounds of the PI in this day and age, sample, provide food, etc. The VALUE is very low for what we get paid as reps and managers. You are incredibly LUCKY to have a job in this high risk, but actually decedent, wealthy industry we call PhRMA.
Managers typically over manage, micromanage, manage only to what they know and are comfortable with, manage to what marketing espouses. But they are right - do the best you can every day, every office, every face to face or virtual call that you can. This is not rocket science. It is simple sales and marketing of drugs that do have a place. And, at any time, do it safely on the road and around people.