If the offices "loved" the Ocean's rep, it would lead me to believe the Ocean rep was doing the best they could with the crap list they were given. If the offices "loved" the rep, she was obviously going to the offices and trying!!!! Did you ever stop to think about it from their perspective?
What would you do if you were required to make 8-10 TARGETED calls per day with a list of doctors that were no-see and/or have 5-6 reps calling on them?
A. Would you make 3 legit calls and explain to your manager that was all you could do?
B. Would you go to the same offices everyday even though they do not need anything just so you could stay legit?
C. Would you call up AZ and say your territory is not viable and they should eliminate the position?
Seriously… What would you do???