it happens, trust me. Had a conversation with a kls rep that admitted they were flying in a manager to meet with a doc that took big money and still wouldn’t use them. Apparently they were going to discuss to continued cash flow should they not get in the rotation. Most kls reps in my area are mediocre reps at best, all they have to do is try and recruit big docs with consulting fees or big grant money and they get business. Cmf is a stupid market because of shot like this, it’s already low volume and low dollars, companies like kls just whore out and ruin it for everyone (including themselves).