I know this is an old thread but I’m a dentist with offices in PA (Philly area) and NJ - several locations. I came to this board because I noticed the DM for the area no longer comes to the offices. I truly liked her as she always supported our locations to the best of her ability despite having to manage an absolute nightmare of a rep who was grossly incompetent, manipulative, and frankly dishonest. The manager was kind and professional and actually compassionate towards the rep despite my complaints that the rep no showed several times amongst other issues I had with her including bringing her young children to the office while making “sales” calls. She was also indignant and lacked self-awareness. I heard from my two RDH’s that the rep was fired for a policy violation and then decided that she needed to be vindicated by lying about her manager. It’s a shame and it never sat well with me that she retaliated against her in that manner and hid behind anonymity.