Customer Service

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Anonymous said:
How can one person have that much power? I mean is this for real? If your company is that bad, and you're this unhappy maybe it is time for a career change.
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It has nothing to do with one person having power. It is about the Manager

1 Not being there
2 Not being able to help the "Team" when it is needed
3 Not being able to answer questions about daily problems


That is only the start, I won't continue, and yes, the Director & VP has been told about these problems many times and still do nothing.

The sad thing is that there are C/S team members that go up and beyond when you call in and are just tired of seeing the team fall apart.
 






Regarding the post "Is this for real"? Sadly the answer is YES. I know it is hard to believe cause the things that happen over there are unreal. Like you can't make the stuff that happens over there up!
 






Anonymous said:
It has nothing to do with one person having power. It is about the Manager

1 Not being there
2 Not being able to help the "Team" when it is needed
3 Not being able to answer questions about daily problems


That is only the start, I won't continue, and yes, the Director & VP has been told about these problems many times and still do nothing.

The sad thing is that there are C/S team members that go up and beyond when you call in and are just tired of seeing the team fall apart.
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Are there reasons as to why this person is absent? If the problems are daily shouldn't the department be staffed with qualified individuals to can handle the "daily" problems?
 






Anonymous said:
Are there reasons as to why this person is absent? If the problems are daily shouldn't the department be staffed with qualified individuals to can handle the "daily" problems?
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Yes, this time there supposedly a reason, it's just all the times that the Field & Team is frustrated with. One can only cry wolf so much.

The C/S Team does a great job, it just would be nice if the Manager was able to help them when they are short handed do to vacations, lunch, meetings or extremely busy.
 






Anonymous said:
Yes, this time there supposedly a reason, it's just all the times that the Field & Team is frustrated with. One can only cry wolf so much.

The C/S Team does a great job, it just would be nice if the Manager was able to help them when they are short handed do to vacations, lunch, meetings or extremely busy.
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If it's that bad then discover a work around. I'm not sure about the crying wolf with the job markets the way they are then this wouldn't be tolerated one would think. Maybe there are circumstances that are not known to everyone?

Unfortunately, I do not know the people involved but it seems as though something needs done. However, a blog like this will produce minimal results as anyone with any stature to accomplish the outcome you're seeking will not place a second thought on a notion that appears on a forum such as this.
 






Anonymous said:
If it's that bad then discover a work around. I'm not sure about the crying wolf with the job markets the way they are then this wouldn't be tolerated one would think. Maybe there are circumstances that are not known to everyone?

Unfortunately, I do not know the people involved but it seems as though something needs done. However, a blog like this will produce minimal results as anyone with any stature to accomplish the outcome you're seeking will not place a second thought on a notion that appears on a forum such as this.
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Yes, our office does work around the Manager, it's the only thing to do. Yes one would think that crying wolf would not be tolerated, yet it seems it is.

Sadly our office is involved in this. I agree, a place like this may not be the proper place, yet it seems a way for Offices to vent frustration.
 






Maybe you should talk to AB since he is running things so well since he took over for AJ. Or maybe talk to that fat steroid junky who has an office in CS because he doesn't have the balls to sit near his subordinates.
 




























































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