Customer Service Representative

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Anonymous said:
I heard here in the NE some had company cars,guess it depends on the contract,the chick that works in my area is from the GAP ,cute but mega -attitude ,tell's all her friends she is in Pharma.
Guess they work only 24 hours a week
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Ok maybe this person has an attitude but guess what, she does work in pharma. It is not a sales job but it is pharma.
 
























Anonymous said:
How do you get a bonus if you're not selling? Also, what if you haven't been in pharma for over 5 years, would they still consider you for this position?
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I believe the bonus is based on making the required calls and prompt reporting.

You know, you CAN have bonuses based on non-sales metrics.

One thing since it is a specific "non-selling position," it probably has a limit of working hours (40-60 per week); I once had a similiar "non-selling" field position many years ago and had to track my hours (including travel time and "paperwork" time); the pay was guaranteed up to 60 hours but if I worked more than that, I got some overtime.

But hey, for somebody wanting to fill a few years before retirement or wanting a less-stress inducing level of work, it may not be a bad gig. And except for the newest products, perhaps just being able to maintain market share and "shelf-space" in key prescribers offices may be all that's needed.

I remember many, many years ago talking with some drug rep colleagues from other companies -- we all had some profitable drugs that were no longer promoted and wondered how effective it would be to find groups of retired or near retired reps who would basically work to maintain market share -- without hard sell, buying business with gifts or dinners, etc., just sampling and reminding, "Hey doc, remember Lollapalloza pills for your patients with Mumbojumbo syndrome! See you next month.!"
 






I'm currently in the hiring process for one of these positions and was curious as to the longer term potential for growth, specifically in sales, once the contract ends. Does anyone have any experience with Publicus as a CSR that moved in to sales later?

Thanks
 






i know many crs or csa for AZ contract that have moved on to sales positions. Some got hired with less than a year into the contract others tried for years. i think it depends on how the interview goes. but dont expect the crs experience to move you into mid range salary. when u decide to go into sales you'll most likely be offered under $55k range to start. there is no way of knowing if this will be renewed until a few month before it is due to expire.
 






What is a CSR interview like? It can't be nearly as difficult as interviewing for a sales rep position since it isn't sales. Would they even test the CSRs in training? What would they test them on? How to hold a pen to the tablet?
 






Anonymous said:
What is a CSR interview like? It can't be nearly as difficult as interviewing for a sales rep position since it isn't sales. Would they even test the CSRs in training? What would they test them on? How to hold a pen to the tablet?
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Sounds like a sales rep that’s fearful of being laid off. There’s a lot of training involved. But you are right you do receive more intensive training as we not required to learn to suck c#ck or bend over to get scripts. How can I forget we don’t spend a day being educated in adding Panera, Olive Gardens, and Panda Express on speed dial.
 












Anonymous said:
How much in bonus can a customer service rep make?
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I was told about $5000.

Training is one week off-territory; my guess is all they would be able to cover is (1) company procedures (2) getting into the office and (3) basic product knowledge.

Concept is to maintain market share among key prescribing general practioniers and I believe you have a set call list (no prospecting, cold calling, etc. I was told it was NOT a sales job and prior pharma sales would be an automatic no interview.
 












Anonymous said:
I was told about $5000.

Training is one week off-territory; my guess is all they would be able to cover is (1) company procedures (2) getting into the office and (3) basic product knowledge.

Concept is to maintain market share among key prescribing general practioniers and I believe you have a set call list (no prospecting, cold calling, etc. I was told it was NOT a sales job and prior pharma sales would be an automatic no interview.
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each territory will have a list of accts to call on just like a sales rep. the 5000 bonus ends up being net of around 750 quarterly. there is an exam & sims. training will be exactly like sales reps but rather than sales focus is on coverage. u need to obtain access to the dr without bringing lunch or starbucks so you must really work hard to establish relationships with kis.
 




































I have an interview March 1st for the Sunovion contract. I was one of the AZ CSA's that got laid off and they told me I "pretty much" have this job. But they won't tell me when start date is and training? Does anyone know when and where the training will be?? Last time it was in Dallas. Thanks!
 












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