CSR's and the CSC

[Anonymous]

As a rule, Rotech has not been proactive but rather reactive. They roll out programs such as e intake and the call centers and rather than take the time to work out most of the kinks before implementation on a big scale they rush into it and have to back peddle to correct problem after problem. They ask for the locations to start collecting copays and deductibles but have nothing much in place to make sure the billing center doesn't screw up when applying the payments to the correct accounts. The BC has so much turnover that it is going to
be a big train wreck there when they try to apply patient payments before the insurance had been billed. Can't wait to see what kind of issues that will cause. That's OK, we will see it on the Monday Morning Hit list.

I agree that the CSC is still creating a lot of problems for the locations. Not enough training and it is not the fault of the newly hired CSRs. It doesn't take long to learn the basics of eintake but it takes a while to learn the rules and requirements of insurance companies and all the other things that go along with becoming a great CSR.

Do the best job you can in your location, learn as much as possible. Hopefully it will be appreciated in your next position.

Agree. This is the beginning of the end.

 

[Anonymous]

Agree. This is the beginning of the end.

When RM's start jumping over to another position, you know there is something in the works. They have already protected their butt by getting another position but will they ever give the locations a real heads up...nope.

 

[Anonymous]

Locations could be combined if close enough to have a central hub. Less locations, Fewer LCMs, fewer RMs needed to manage fewer locations and the list could go on. If they are really looking at saving money then that would really be a money saver. They could hire a few more PSTs in the hubs with the money saved on store rent and LCM and RM salaries

What if locations are not close enough to have a central hub? Then happens in that case?

 

[Anonymous]

When RM's start jumping over to another position, you know there is something in the works. They have already protected their butt by getting another position but will they ever give the locations a real heads up...nope.

Rm's jumping over to another position? Lord, I'm in the dark lol

 

[Anonymous]

When RM's start jumping over to another position, you know there is something in the works. They have already protected their butt by getting another position but will they ever give the locations a real heads up...nope.

Rm's jumping over to another position? Lord, I'm in the dark lol

Not a big leap why you are working at Rotech. LOL