CH and his "friends and family plan" -> One point to understand is that they understand that it does take good people. In fact, the issue is that CH incorrectly thought that by simply bringing in his own crew (although he found out that he really didn't have as much of one as he thought), it would solve all of our problems. On top of that, it's clear now that his people are not that "great" after all. He's now telling the street that we are a 4+ year project which has to piss off the analysts he sold on following us.
VOCE et al -> This hot mess is due to the street's demands for certain growth levels. It caused a profitable company to implode creating nothing but a ton of turnover (job loss for some, opportunity for others) and 3 years later, we're still not growing and are less profitable. VOCE's demand for a sale actually put us on the block back in '14, but nobody stepped up to buy us at even $50 per share. 3 years later, suspect that prospect hasn't changed especially after giving up a ton of the company value with the debt associated with the SQ buy.
Lack of respect -> Remember C.U.R.T. (culture, urgency, respect, trust)? Surely CH has figured out by now that culture and urgency are the easy ones to achieve. Respect and trust? Not so much and probably never going to come until he turns over every employee at least once and even then who knows. The SQ team is astonished that he's got BP in that slot and it didn't take them long to figure out the rest of the "issues". I know, let's spend another $3M for a NSM.