Benefits working for Intuitive as a CSR?

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anonymous said:
What its like to be a CSR (from a former long time csr)... (some things are dependent on what part of the country you live in, who your VP/Director/CSM is).
  1. The training process has gotten shorter due to covid and there isnt near as long of a stay away from home. It's gone from months to a couple weeks if that. That being said, many new hires are coming out vastly unprepared and the csms dont want to take the time to train them right. When that happens, they either stick the new hire with another CTA/CSR that will end up working wild hours just to train someone or plant the new hire in GYN / URO cases until someone remembers they're there to help with a saturday in service.
  2. They tell you it will take you about 2 years in each position to get another promotion... completely untrue and inconsistent. You could be an associate or regular CSR doing the same work (most of the time MORE) as Execs and getting paid less than half for 4 years or 6 months all for a manager that has never held a bag to tell you your promotion isnt in the budget. be prepared.
  3. Prepare for the job to be your life for a long time. most manager/surgeons/care teams call at all hours. surgery lasts long. you'll be covering weekend and night in services, training or cases.
  4. Budget has gone down so gone are the days of nice dinners/hotels. Better not have more than one drink with your surgeon and no dessert because its only $100 with tax and tip included per person.
  5. CTA/CSR is the hardest you will work at this company. Any SSM/BSM is essentially aligning themselves with a hardworking CSRs account and never actually stepping foot in the building, you will be doing all the capital selling and just telling your ASM when its time to write a contract (or getting last minute invited to capital rips for your useless asm to tell you all the things THEY should have been doing all along are your responsibility in front of directors), you will be doing C-suite meetings /surgeon meetings/staff meetings/marketing meetings alone unless your csm decides to show up to write a cotravel report. many manager positions will "work remotely" from a vacation or outside the territory and don't go into the field. Some times better that way because they are so out of touch with surgeons.
  6. There are very few managers here who have actually done the job or do the job at a high level, and the reps that wait around for someone to tell them that they've hit all the "pillars of promotion" to be a manager that no outside hire ever hit will be pissed. Why? The pay is usually that of anyone else's standard "rep" because anywhere else will pay more. Forget about your TAP plan mattering. It doesnt. Your only chance is being good at the politics. Many people take credit for things they didnt do behind closed doors OR get set up in greenfields where anyone with a pulse could be rep of the year.
  7. While you've been learning every aspect of 4 robots and all advanced tech and working in every function/clinical specialty with advanced clinical knowledge (sometimes more than the surgeons)... your hernia rep slinging mesh or conmed rep with airseal or trumph bed rep that you sell for them is making more $$$$$. oof.
On the plus side, after a couple years you will start interviewing outside and people will say "yall are the hardest working reps out there and have covered just about every aspect a medicine, your interview skills and selling skills are amazing... I cant believe ISI will let you go! we'd love to have you!!" All while your ISI director tells you to stfu every time you want to interview for an ISI role. Interviews at intuitive consist of "how bad can the managers make you feel before they bully you into an area or position you didnt want?". Standard policy is also "noone gets hired for the job they've been preparing for. you must be turned down once or twice for no real reason other than being humbled before landing a promotion." cheers.
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I was there for 10 years, left recently and this is PAINFULLY accurate. DAMN! Kudos to this commenter. I hate seeing linked in posts about it being the best place to work when in reality this is it.
 












anonymous said:
What its like to be a CSR (from a former long time csr)... (some things are dependent on what part of the country you live in, who your VP/Director/CSM is).
  1. The training process has gotten shorter due to covid and there isnt near as long of a stay away from home. It's gone from months to a couple weeks if that. That being said, many new hires are coming out vastly unprepared and the csms dont want to take the time to train them right. When that happens, they either stick the new hire with another CTA/CSR that will end up working wild hours just to train someone or plant the new hire in GYN / URO cases until someone remembers they're there to help with a saturday in service.
  2. They tell you it will take you about 2 years in each position to get another promotion... completely untrue and inconsistent. You could be an associate or regular CSR doing the same work (most of the time MORE) as Execs and getting paid less than half for 4 years or 6 months all for a manager that has never held a bag to tell you your promotion isnt in the budget. be prepared.
  3. Prepare for the job to be your life for a long time. most manager/surgeons/care teams call at all hours. surgery lasts long. you'll be covering weekend and night in services, training or cases.
  4. Budget has gone down so gone are the days of nice dinners/hotels. Better not have more than one drink with your surgeon and no dessert because its only $100 with tax and tip included per person.
  5. CTA/CSR is the hardest you will work at this company. Any SSM/BSM is essentially aligning themselves with a hardworking CSRs account and never actually stepping foot in the building, you will be doing all the capital selling and just telling your ASM when its time to write a contract (or getting last minute invited to capital rips for your useless asm to tell you all the things THEY should have been doing all along are your responsibility in front of directors), you will be doing C-suite meetings /surgeon meetings/staff meetings/marketing meetings alone unless your csm decides to show up to write a cotravel report. many manager positions will "work remotely" from a vacation or outside the territory and don't go into the field. Some times better that way because they are so out of touch with surgeons.
  6. There are very few managers here who have actually done the job or do the job at a high level, and the reps that wait around for someone to tell them that they've hit all the "pillars of promotion" to be a manager that no outside hire ever hit will be pissed. Why? The pay is usually that of anyone else's standard "rep" because anywhere else will pay more. Forget about your TAP plan mattering. It doesnt. Your only chance is being good at the politics. Many people take credit for things they didnt do behind closed doors OR get set up in greenfields where anyone with a pulse could be rep of the year.
  7. While you've been learning every aspect of 4 robots and all advanced tech and working in every function/clinical specialty with advanced clinical knowledge (sometimes more than the surgeons)... your hernia rep slinging mesh or conmed rep with airseal or trumph bed rep that you sell for them is making more $$$$$. oof.
On the plus side, after a couple years you will start interviewing outside and people will say "yall are the hardest working reps out there and have covered just about every aspect a medicine, your interview skills and selling skills are amazing... I cant believe ISI will let you go! we'd love to have you!!" All while your ISI director tells you to stfu every time you want to interview for an ISI role. Interviews at intuitive consist of "how bad can the managers make you feel before they bully you into an area or position you didnt want?". Standard policy is also "noone gets hired for the job they've been preparing for. you must be turned down once or twice for no real reason other than being humbled before landing a promotion." cheers.
Click to expand...
Former long-time CSR here. This is the most accurate description I've ever read.
 






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