Ask an Account Manager anything...

RealAM

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  • RealAM   May 23, 2019 at 03:24: PM
Not an “anonymous” thread, although I won’t disclose or answer anything that hints at my identity, location or the identity of others. Responses by me will be under the username RealAM.
I will field questions from colleagues, investors and investigators to the best of my ability. Fire away.
 






Not an “anonymous” thread, although I won’t disclose or answer anything that hints at my identity, location or the identity of others. Responses by me will be under the username RealAM.
I will field questions from colleagues, investors and investigators to the best of my ability. Fire away.


Are any intakes getting covered. I mean WTF????
 






Why do the CEO and CFO both refuse to answer the simple question on quarterly calls of the breakdown of sighted Hetlioz patients versus blind? It makes them look like they are hiding something and is why the stock price is in the toilet.
 






  • RealAM   May 24, 2019 at 08:24: AM
Are any intakes getting covered. I mean WTF????
Not really. Easy enough to guesstimate looking at Thebe. What I can see is around a 6%-7% dispense rate, ie. approval rate.

Now who remembers what the dispense rate was before the “Vanda Benefits” clusterfuck? It hovered around 25%. Before the NSR team started promoting Hetlioz it was around 40%. That drop probably had to do with more sighted patients thrown into the mix.
Are any intakes getting covered. I mean WTF????
 






  • RealAM   May 24, 2019 at 08:32: AM
Why do the CEO and CFO both refuse to answer the simple question on quarterly calls of the breakdown of sighted Hetlioz patients versus blind? It makes them look like they are hiding something and is why the stock price is in the toilet.
Not sure why they don’t say it. Best guess is that even though the indication does not specify blind or sighted, they know they are skating on thin ice with targeting non-circadian rhythm specialists. It also could be that the criteria for orphan drug status is pretty specific. If we are expanding beyond the totally blind, no light perception patient the perhaps we are jeopardizing that orphan drug designation.
NO CLUE on stock. When I’ve thought it would crash it went up, when I thought it would jump it’s gone down. So far removed that I honestly couldn’t even guess as to why except maybe the smoke and mirrors is getting harder to pull off.
 












  • RealAM   May 25, 2019 at 08:46: AM
Is there a big drop off rate of prescription refills? How long is an average patient actually on the medicine?
Lol. You are kidding right? The vast majority of scripts do not refill. I have a handful of patients that have continued for years but they are the exception. They are also totally blind and likely truly have non-24. I don’t believe I have ever had a sighted patient refill. As far as the NSR scripts that have come in from territory or my even my own HPI scripts, NONE HAVE REFILLED. Reason being generally given by the HCP is that it doesn’t work. That makes sense. If you don’t have free running circadian issues it’s not going to work for you. Not sure if the company really cares about the drop off though since three months shipped costs about 52k anyway. That makes the pitiful amount we get in IC seem even more pathetic.
 






Not really. Easy enough to guesstimate looking at Thebe. What I can see is around a 6%-7% dispense rate, ie. approval rate.

Now who remembers what the dispense rate was before the “Vanda Benefits” clusterfuck? It hovered around 25%. Before the NSR team started promoting Hetlioz it was around 40%. That drop probably had to do with more sighted patients thrown into the mix.


How did you see this? I looked on THEBE and it looks like it has more than 40% approved across the blind and sighted
 






How did you see this? I looked on THEBE and it looks like it has more than 40% approved across the blind and sighted

Does anyone know what “Payer Approved Pending Triage” means? My case manager is always saying how Frances is constantly on them about these and whatever contest she has Pulled out of her ass for the week.

I just want some new PDPs that aren’t 4 years old and uninterested.
 






  • RealAM   May 25, 2019 at 05:03: PM
How did you see this? I looked on THEBE and it looks like it has more than 40% approved across the blind and sighted
My guess is you are looking at Date Sent to SP instead of Date of First Shipment. You must be an associate since all AMs know this. “Triage” used to mean dispense because when a case was usually sent to SP when it was approved and ready to ship. Now what they call “Triaged” is vastly different. If they can’t get in touch with a patient, if they can’t get authorized rep from patient, if it’s denied and Vanda benefits can’t proceed for any reason the case is passed off to specialty pharmacy and ends up in cold storage there.
Again, Vanda Benefits is a joke. When they rolled that out Feb 2018 they said it was because of a backlog of 700 cases. They partly blamed that backlog on the AMs not being responsive enough in getting out to the offices and helping the approval process along. Well how did that work out? LOLOLOL My case manager says the backlog is now well over 3000 cases that they can’t do anything with. Mostly because the PA was denied and health plan stated as reason that Vanda is an inappropriate party to serve as authorized rep. Hmm, who didn’t see that coming? Managed Care Plans saying the company who will profit 200k from their approving the product can’t be the ones completing and submitting a prior authorization. Go figure.
 






  • RealAM   May 25, 2019 at 05:03: PM
Does anyone know what “Payer Approved Pending Triage” means? My case manager is always saying how Frances is constantly on them about these and whatever contest she has Pulled out of her ass for the week.

I just want some new PDPs that aren’t 4 years old and uninterested.
 






  • RealAM   May 25, 2019 at 05:16: PM
That usually means that case management can’t get in touch with the patient, no patient phone number or patient declined therapy. They are being incentivized to get those stagnated cases out the door. Curious how ethical it is for a company to reach out again to a patient that had previously stated they were not interest. We should not be in the business of talking a patient into accepting therapy. Ever. But this is what the case managers are being pushed to do. One of the other not-so-grey-area things they have been pushed to do is reach out to patients who have discontinued therapy to see if they want to restart taking Hetlioz. Crazy. Imagine you and your own personal prescriptions. Could you imagine getting a call one day from Pfizer or Glaxo saying, “hey, I see you’ve stopped taking XYZ. What do you say champ, want us to ship more?” Vanda crosses so many lines everyday, all day.
 






My guess is you are looking at Date Sent to SP instead of Date of First Shipment. You must be an associate since all AMs know this. “Triage” used to mean dispense because when a case was usually sent to SP when it was approved and ready to ship. Now what they call “Triaged” is vastly different. If they can’t get in touch with a patient, if they can’t get authorized rep from patient, if it’s denied and Vanda benefits can’t proceed for any reason the case is passed off to specialty pharmacy and ends up in cold storage there.
Again, Vanda Benefits is a joke. When they rolled that out Feb 2018 they said it was because of a backlog of 700 cases. They partly blamed that backlog on the AMs not being responsive enough in getting out to the offices and helping the approval process along. Well how did that work out? LOLOLOL My case manager says the backlog is now well over 3000 cases that they can’t do anything with. Mostly because the PA was denied and health plan stated as reason that Vanda is an inappropriate party to serve as authorized rep. Hmm, who didn’t see that coming? Managed Care Plans saying the company who will profit 200k from their approving the product can’t be the ones completing and submitting a prior authorization. Go figure.

This is wrong.

You are talking about reimbursement assistance. For these, they do not mark date sent to current spp. My CM said these are the prescriptions that are off label, and there is nothing they can do. They won’t call the patient or anything.

Just ask your CM and they will tell you everything.

If a prescription triages (date sent to current spp), then that means it is approved by the insurance, the patient did their stuff with the cm, and the prescription was sent to the pharmacy. This also makes it automatically “complete” for IC. She said they get an email whenever one of their prescriptions is approved and can see all prescriptions, including off label.

My CM and I went through all my prescriptions for Q4 because they won’t tell us which prescriptions they paid ic for. I will ask her about the first ship date thing, but she was very clear that if the date sent to current spp is set, that the insurer approved the prescription and the patient had done all of the things they have to do. She said they have a CM dedicated to following up with every triage to make sure it is filled.

When we compared the prescriptions that triaged, or had been marked complete, it added up to my ic.

She said they have to mark something confirming every triage that it is done or it shows up for their managers.

It is bad enough here without misinformation.
 






This is wrong.

You are talking about reimbursement assistance. For these, they do not mark date sent to current spp. My CM said these are the prescriptions that are off label, and there is nothing they can do. They won’t call the patient or anything.

Just ask your CM and they will tell you everything.

If a prescription triages (date sent to current spp), then that means it is approved by the insurance, the patient did their stuff with the cm, and the prescription was sent to the pharmacy. This also makes it automatically “complete” for IC. She said they get an email whenever one of their prescriptions is approved and can see all prescriptions, including off label.

My CM and I went through all my prescriptions for Q4 because they won’t tell us which prescriptions they paid ic for. I will ask her about the first ship date thing, but she was very clear that if the date sent to current spp is set, that the insurer approved the prescription and the patient had done all of the things they have to do. She said they have a CM dedicated to following up with every triage to make sure it is filled.

When we compared the prescriptions that triaged, or had been marked complete, it added up to my ic.

She said they have to mark something confirming every triage that it is done or it shows up for their managers.

It is bad enough here without misinformation.


We need an AMA from a Real CM
LOL
 






  • RealAM   May 25, 2019 at 10:31: PM
This is wrong.

You are talking about reimbursement assistance. For these, they do not mark date sent to current spp. My CM said these are the prescriptions that are off label, and there is nothing they can do. They won’t call the patient or anything.

Just ask your CM and they will tell you everything.

If a prescription triages (date sent to current spp), then that means it is approved by the insurance, the patient did their stuff with the cm, and the prescription was sent to the pharmacy. This also makes it automatically “complete” for IC. She said they get an email whenever one of their prescriptions is approved and can see all prescriptions, including off label.

My CM and I went through all my prescriptions for Q4 because they won’t tell us which prescriptions they paid ic for. I will ask her about the first ship date thing, but she was very clear that if the date sent to current spp is set, that the insurer approved the prescription and the patient had done all of the things they have to do. She said they have a CM dedicated to following up with every triage to make sure it is filled.

When we compared the prescriptions that triaged, or had been marked complete, it added up to my ic.

She said they have to mark something confirming every triage that it is done or it shows up for their managers.

It is bad enough here without misinformation.
Bro, I call bullshit. In your earlier post #8 you said you had access to Thebe. If you did have access you could see First Ship Date for yourself and would not have to even ask your CM. None of those things, triage or dispense has anything to do with reimbursement assistance which is not even noted in Thebe. So you are either an NSR trying to pretend you know what you are talking about regarding Thebe and what info the CMs have or you are Tom or some other dumbass in senior management trying to muddy the waters of confusion.

And what has me leaning toward your being an NSR more than anything is your attempt to explain what intakes we get paid on. AMs can see completed date which is the only thing we get paid on. We don’t get paid on Triages so why is that even part of your concern in regards to IC?
 






So if this is all true, would it be safe to say that a NSR/ANSR is only being paid on triaged prescriptions?
Is this why self reported intakes never match for IC? Some people who had 6-8 in 4 th quarter were not paid anything for H bonus because they said you only had 1. Which, when you go back to your accounts and you know they wrote one and have to take your manager in to prove they wrote one, but still no credit given. Basically if it goes through Vanda benefits then you might get credit, but if another Sp picks it up then you do not get credit?? Does this sound right?
 






So if this is all true, would it be safe to say that a NSR/ANSR is only being paid on triaged prescriptions?
Is this why self reported intakes never match for IC? Some people who had 6-8 in 4 th quarter were not paid anything for H bonus because they said you only had 1. Which, when you go back to your accounts and you know they wrote one and have to take your manager in to prove they wrote one, but still no credit given. Basically if it goes through Vanda benefits then you might get credit, but if another Sp picks it up then you do not get credit?? Does this sound right?


No, they pay on complete, on-label prescriptions.

But if a prescription is in-complete, but they get it triaged, that makes it complete automatically.

The difference in self-reported is generally complete vs in-complete
 






No, they pay on complete, on-label prescriptions.

But if a prescription is in-complete, but they get it triaged, that makes it complete automatically.

The difference in self-reported is generally complete vs in-complete
They pay on what they WANT to pay on. They have robbed me and my team mates and then we are berated by district and regional manager even though we HAVE the intakes. you
 






  • RealAM   May 30, 2019 at 09:59: AM
I’ll try and clear this up with the caveat that I don’t know everything and like the other poster said, the company does what the want anyway.
We get paid on complete intakes. Period. Triage doesn’t mean what it used to. So when MP touts that number on earnings calls he is intentionally lying. Example - let’s say you have an intake faxed in for a spanish speaking patient. CM calls for verbal hipaa but the patient cannot give it because they don’t understand English (and we don’t have anyone in house in that role to translate). That intake remains incomplete, but gets “triaged” to SP, not to get dispensed but as sort of a clearinghouse for non-viable intakes. They either and die there. Either way, it shows in Thebe as triaged BUT YOU DO NO GET PAID ON THAT.
 






  • RealAM   May 30, 2019 at 10:01: AM
Also, Vanda Benefits is a not a separate SP, it is our in-house team that “processes” PAs, LMNs etc.