This is wrong.
You are talking about reimbursement assistance. For these, they do not mark date sent to current spp. My CM said these are the prescriptions that are off label, and there is nothing they can do. They won’t call the patient or anything.
Just ask your CM and they will tell you everything.
If a prescription triages (date sent to current spp), then that means it is approved by the insurance, the patient did their stuff with the cm, and the prescription was sent to the pharmacy. This also makes it automatically “complete” for IC. She said they get an email whenever one of their prescriptions is approved and can see all prescriptions, including off label.
My CM and I went through all my prescriptions for Q4 because they won’t tell us which prescriptions they paid ic for. I will ask her about the first ship date thing, but she was very clear that if the date sent to current spp is set, that the insurer approved the prescription and the patient had done all of the things they have to do. She said they have a CM dedicated to following up with every triage to make sure it is filled.
When we compared the prescriptions that triaged, or had been marked complete, it added up to my ic.
She said they have to mark something confirming every triage that it is done or it shows up for their managers.
It is bad enough here without misinformation.