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its always easy to sit at the top of the hill and throw mud down.  No one needs you tell them how to sell, get into the field and actually give it a try.  Management tells us a lot of things but its a whole different story when your in front of the client trying to explain to them why their patient's are getting bills over $1000 and didn't know that is what it was going to cost them.  Try explaining to the clinic why the called for an update and were on hold for 25 minutes.  I mean are we that busy?  Try telling the clinic why we decided to wait 2 years before actively collecting on 2008 money.  Why weren't we working on it back then? There's all kinds of issues with processing and service, until you get your act together, why don't you leave the selling to someone who has been in the field and has actually sold something in their life.