Both are true. Tons of faxes going down and lack of communication. Corporate doesn't want to tell the sales force when the faxes go down and everything is messed up, they just cover it up. There is a lack of accountability internally to support inventory. As well, there is an issue with inappropriate shocks. I think the worst thing really is the poor leadership at the director level, there are some directors that ran their own districts in to the ground after being given the #1 region in the USA and even though they trashed their own districts they were promoted to directors. Can you say p;rotected golden boy?
Since that time they have ruined the districts reporting to them. His lack of knowledge in other markets other than the tiny little hole that he crawled out of has caused complete lack of trust from our customers with the company. I don't know if this is the case verywhere, but I think the leadership at the Director level is the biggest isses. Where is the accountability there?